Risk & Control Issue Management - Wealth Cao

7 months ago

Belfast, United Kingdom Citi Full time

**Overview of Citi**:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

**Role Overview**

Citi Global Wealth (CGW) is an integration of Citi Private Bank and the Consumer Wealth organization into a single platform enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of CGW, which is to be the leading wealth management provider globally. As we embark on this journey, it is imperative to have a strong Risk & Control framework, supporting this goal through an independent but integral Internal Control organization.

This role is responsible for the end-to-end management of issues for within CGW, including project managing, monitoring, tracking and actionable reporting of issues.

This role will ultimately report to the Head of CGW Business Risk & Controls


**Responsibilities**:

- Drive proactive and timely identification, management, and oversight of issues across Citi Global Wealth in line with firm requirements. This will include identifying thematic root causes underlying issues and facilitating the effective remediation of control gaps.
- Responsible for the end-to-end management of issues from initiation, remediation and validation for assigned issues relating to CGW product, region or client segment.
- Partner with Issue Owners to strengthen issue remediation including ensuring all issues are clearly articulated, appropriately documented with root causes identified and corresponding corrective action plans.
- Partner with Risk and Control leads, Issue Owners, and Business Management to track timely completion of remediation including identify any issues at risk and defining appropriate path to remediation.
- Perform pre-validation testing of assigned issues, including appropriately assessing completion of the actions including design and operating effectiveness assessment of controls prior for submission to validation
- Liaise within the organization to ensure connectivity with enterprise-wide issue management efforts to enhance Citi’s safety and soundness.
- Development of strong relationships with key stakeholders.
- Proactive engagement with control functions to ensure understanding of the CGW governance program.
- Focus on continuous control improvements across all areas to ensure continued improvement of the control framework in an efficient, cost effective, streamlined, and value-add manner.

**Qualifications**:

- Experience in the areas of in-business controls, controls design, controls testing, internal audit, operational risk management.
- Strong understanding of risk assessment processes.
- Advanced skills in MS Excel and MS PowerPoint and MS SharePoint.
- Strategic thinker with strong analytical skills (a must) and the ability to translate complex concepts in a concise manner
- Openness to challenge and continuously challenging the status quo
- Ability to set priorities and manage multiple projects simultaneously in a fast paced, highly matrix, dynamic environment
- Self-motivated, highly adaptive, and able to work well under high stress
- Excellent written and oral communication skills with demonstrated ability to clearly articulate issues
- Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views
- Strong interpersonal skills for interfacing with all levels of internal and external audit; and management.

**Education**:

- Bachelor's/University degree or equivalent experience.

**What we Offer**:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they

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