A&e Health Engagement Worker

2 weeks ago

Brighton, United Kingdom Justlife Foundation Ltd Full time

**About this role**

This A&E Health Engagement Worker role will mainly be based at the Royal Sussex hospital, with some work in the community. The role will identify rough sleepers attending A & E and support them to engage with services such as street outreach services, rough sleeper accommodation providers and Arch Healthcare, the homeless GP surgery. This role will play a key role in reducing the number of rough sleepers attending A & E and will help to ensure safe discharge by referring clients to Brighton & Hove Council housing department to be placed in emergency accommodation.

The A& E Health Engagement Worker will support a caseload of clients who present at A & E. The support will be short to medium term, to ensure they have practical items needed such as clothes and food. This role will signpost clients towards accommodation, health providers and support clients to attend appointments, referring onto relevant services if needed. The role requires the use of specialist knowledge and relationship skills to influence clients with varying degrees of mental health, addiction and trauma related issues to engage with health services.

This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating for them to get access to suitable housing, welfare benefits and practical supplies. Working collaboratively with our partners Arch Healthcare and street outreach services, the role is dependent on good communication and joint working with a variety of partners and professionals.

The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.

Making decisions, “in the moment” to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.

**Why do we exist**

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

**How do we operate?**

Our values guide our work and are very important to us:

- Collaboration before competition
- People before programmes
- Innovation before Institutions

**What do we do?**

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

**Why work for us?**

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

**Perks of working at Justlife**
- Great holiday package Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
- Additional 5 days annual leave purchase scheme through salary sacrifice
- Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
- Cycle to work scheme
- 2 Volunteering days per year

**Key terms and conditions**

**Job Title**:A&E Health Engagement Worker

**Hours**:37.5 hours per week

**Contract**: Fixed Term (Until March 2025)

**Normal hrs to be worked**: Monday-Friday 9am-5pm

**Location**: Brighton

**Salary**:£28,743 per Annum

**Application Process**

**Interview dates**: Provisional dates are w/c 3rd July 2023

**Role Summary**

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