Current jobs related to Ed Receptionist - Kettering - Kettering General Hospital NHS Foundation Trust

Come and join our busy and friendly team at KGH

We have a temporary vacancy for A&E Receptionist in our Accident and Emergency Department (ED) to cover maternity leave.

We require a motivated individual to join the team providing comprehensive reception and administration services to the A&E Department

Not only is the efficient running of the reception and the clerical services integral to the patients’ journey, it is often the patients and relatives first point of contact in the department.

If you have excellent communication and organisational skills, along with the ability to work on your own initiative and cope under pressure with the ability to organise workload are essential criteria for the post, then we look forward to hearing from you.

The position will entail working a variety of shifts which will involve nights, early starts, evening and weekends, so a reliable and flexible approach is required. Flexibility to work additional shifts as and when required would be advantageous.

1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.
2. Adhere to local policies and procedures.
3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.
4. Answering telephone enquiries and transferring calls within department or other departments.
5. Maintain the alphabetical filing system.
6. Ensure all patient referrals are processed efficiently
7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.
8. Work as part of a team within the Emergency Department.
9. To attend training courses as required by the departmental manager.
the Internet and intranet and other office systems.

Please read full JD and PS for all duties

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

**Our Excellence Values**:
Compassion

Respect

Integrity

Courageous

Accountable

1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.
2. Adhere to local policies and procedures.
3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.
4. Answering telephone enquiries and transferring calls within department or other departments.
5. Maintain the alphabetical filing system.
6. Ensure all patient referrals are processed efficiently
7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.
8. Work as part of a team within the Emergency Department.
9. To attend training courses as required by the departmental manager.
10. The postholder will be required to book transport home under the direction of the doctor or nurse in charge of the patient or by the nurse-in-charge. The postholder is required to keep the nurse-in-charge informed of all transport booking arrangements made.
12. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.
13. The post holder will ensure hospital notes are acquired when requested for patients attending ED.
14. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
15. To assist in the care of clients as requested e.g. escort patients to areas within the dept if appropriate.
16. To follow procedures for the registration of patients.
17. To ensure all patient data items are accurately recorded and updated taking into account national and local minimum data requirements.
18. To operate office and computing equipment, keep it in good order and report faults to appropriate person.

**Other duties**:
1. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.
2. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
3. To undertake reception duties ensuring confidentiality is maintained at all times and that local policies and procedures are maintained as regards the release of information to Police and Press in particular.
4. To follow procedures for the registration of new patients following good practice guidelines
5. To ensure all patient data items are accurately recorded and updated taking into accou