Sales Representative

7 months ago

Grays, United Kingdom Sofa Club UK Full time

**Sales Representative**

**About Us**

At Sofa Club, we make statements not sofas. Our objective is to profitably increase sales from £20 million to £50 million. Our disruptive approach aims to reshape the industry. This is your opportunity to be part of our journey, alongside incredible individuals who are driving innovation and growth.

**Purpose of Role**

We are looking for a Sales Representative who will be responsible for assisting customers in selecting and purchasing their dream sofa. You will provide excellent customer service, answer enquiries, and guide customers through the buying process to meet or exceed sales targets.

**Key Responsibilities**:

- Customer Assistance**:Greet and engage with customers in a friendly and helpful manner. Listen to their needs and preferences to recommend suitable sofa options.
**- Product Knowledge**: Develop a deep understanding of the sofas ranges available, including materials, styles, and features, to effectively assist customers.
**- Sales Process**:Guide customers through the sales process, from product selection to payment and delivery options.
**- Provide Information**: Answer customer questions regarding product specifications, pricing, warranties, and delivery times.
**- Closing Sales**: Effectively close sales by addressing objections, and providing a positive buying experience.
**- Customer Service**: Handle customer complaints and issues professionally, striving for resolution and customer satisfaction.
**- Visual Merchandising**:Assist in maintaining an attractive and organised store display to showcase sofas and furniture effectively.
**- Sales Targets**: Meet or exceed sales targets and quotas set by Sofa Club.
**- Upselling and Cross-selling**: Suggest additional products, such as, additional items within the range, and furniture protection plans to increase the value of each sale.
**- Product Trends**:Stay informed about current furniture trends, industry news, and competitors' products to provide customers with up-to-date information

**Qualifications**:

- Proven experience in sales, preferably in furniture or retail.
- Strong communication and interpersonal skills.
- Excellent customer service skills.
- Knowledge of furniture materials, styles, and design principles, preferred.
- Ability to work in a team and independently.
- Proficiency in using point-of-sale systems and basic computer skills.
- Physical ability to move and arrange furniture (if required).

**Working Conditions**:

- Location is situated within a shopping centre, requiring the ability to handle high customer traffic and challenging customers in a professional manner.
- May require standing for extended periods.
- Weekday, weekend, evening availability is a must.
- Exclusively accountable for a single lounge area, thereby working independently.

**Staff Perks**:

- Vitality Healthcare Insurance
- Loyalty additional annual leave
- Discount for friends and family
- Employee of the month prizes
- Quarterly Social events
- Free on site parking
- A collaborative, creative and inspiring working environment
- Choice of hardware & access to the best software

**Are you a perfect match? Sofa Club Principles**:
**Stay Hungry**:

- We remain driven in both business and personal growth. In an ever-changing world, we understand the importance of staying switched on. Even when challenges arise, we don’t give up and are always ready for the next one.

**Be Innovative** - We’re not sofa sheep. We never follow the crowd and always pursue originality and authenticity. We’re adventurous and consistently choose bold ideas over the safe ones.

**Be Committed**:

- We work hard & we get sh*t done Having a genuine passion for what we do means we remain productive in our daily work. We’re all in, committed to being the absolute best at what we do.

**Think of Others**:

- We take our responsibilities seriously. If something becomes a problem, we fix it before it affects the wider business. We also pro-actively offer help and support to our colleagues to help them perform better.

**Be Reliable**:

- We’re people of our word, and effective communication within our team is key to our reliability. Even when facing external challenges, we prioritise deadlines and remain true to our commitments.

**Be the best you** - Embrace challenges as opportunities to learn. Seek feedback, and collaborate. Set yourself goals, and stay adaptable. By continually evolving and striving to be the best version of yourself, you’ll not only shine in your role but also inspire others too.

**Job Types**: Full-time, Permanent

Pay: Up to £40,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Sales: 1 year (required)

Work Location: In person

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