Outlet Sales Leader

7 months ago

Grays, United Kingdom Restoration Hardware Full time

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualising and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energise others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Sales Leader for our Thurrock Outlet located east of London, who will lead a high-energy, driven Sales team, ensuring they deliver an unexpected and extraordinary experience to our customers both internally and externally. The Sales Leader’s commitment to educate and deliver first-class service are key components to empowering their teams to exceed sales goals, embrace the RH brand and build world-class customer relationships. The dynamic RH environment offers the autonomy to exercise creativity and empowerment to “do the right thing.”

YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs
- Coach, mentor, train, and develop Sales associates
- Collaborate with the cross-functional Leadership team to be proactive in prioritising customer needs so that any escalations are satisfied with immediate resolution
- Communicate open and transparent feedback to all members of the team
- Elevate brand standards and merchandise presentations
- Analyse weekly and daily business goals to achieve unimaginable results
- Represent the RH brand through consistent communication, professionalism, and Quality

OUR REQUIREMENTS
- 2+ years of leadership experience in the retail industry, preferably in home furnishings
- Proven experience exceeding sales goals
- Commitment to Quality with exceptional attention to detail
- Proficient with current technology including iPads, Mac, PC
- Occasionally travel from time to time and at times for extended periods

PHYSICAL REQUIREMENTS
- Frequently moving and lifting items up to 25 kg whilst adhering to safety guidelines
- Work standing and walking for extended periods of time
- Periodically work in an outdoor environment

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