Operator Training Instructor

5 months ago

Birmingham, United Kingdom Crown Lift Trucks Ltd Full time

About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:
**_ “Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”_**

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

**Job Description**:
To support the Head of UK Technical Training on a nationwide basis fulfilling current operator training requirements. Undertake and complete projects within agreed timescales to support any training requirements that arise. The department is tasked with delivering in-house operator training to their Service Engineers, Sales Staff and Customers, accredited to AITT standards.

The role also includes a vital element of other essential skills training based on the company requirements e.g., product familiarisation, lifting and slinging, manual handling, ladder and harness and any other formal training required by Crown UK.

Key responsibilities include (but are not limited to):

- Liaise with Service Management and Service personnel to confirm new employees are planned for training well in advance to ensure there is no disruption to field service operations.
- Liaise with line manager to plan diary at least a fortnight in advance to ensure time is spent effectively.
- Liaise with other training providers
- Ensure 3rd party costs are recovered in line with Crown expectations.
- Training material is developed to a high standard in compliance to Crown’s policies and procedures.
- Provide clear objectives of training outcomes.
- Plan training with employees and line managers to ensure the training meets both Crown and employee’s requirements.
- Complete training within agreed timescales.
- Comply and be part of the training internal quality audits process.
- Fulfil and follow AITT accreditation policies and procedures
- Undertake continuous professional development to meet the expectations of Crown, AITT and our customers.
- Complete assessment records, feedback reports and course critiques and distribute within agreed timescales.
- Ensure delegates tracking sheets are up to date.
- Ensure rooms, buffets, and trucks etc. are booked in advance and hotel requirements are passed on to the appropriate personnel in a timely manner.
- Adhere to customer’s site rules and regulations; ensure compliance of Crown and Customer policies and procedures.
- Provide relevant method statement and risk assessment for training as necessary.
- Ensure the training environment is safe throughout the whole training session.
- Ensure delegates follow safe working practices at all times and report any unsafe practise to Crown Health and Safety representative.
- On occasion, co-ordinate customer training to deliver within agreed timescales.
- Where required, ensure customer quotations are produced in line with commercial requirements and are followed up within agreed timescales.
- When training on Customer premises is delivered, ensure this is in a professional and timely manner in-line with Crown policy band procedures.

Person Specification

Essential Skills:

- AITT Operator Training Instructors and Examiners Qualification _(or willing to work towards)_
- Strong communication and interpersonal skills, for both engaging with customers, Crown staff and training team members.- Proactive, organised and lead by example- Excellent team working skills.- High level of productivity and good prioritisation skills.- Experience of running training sessions and demos in person.- The ability to measure and assess staff training needs.- A passion for continuous learning.- Innovative thinking.- Advanced IT skills.- Full UK driving licence.Desirable Skills:

- Ideally from a Materials Handling industry background- A range of Lift Truck operator categories- Lifting and Slinging qualification- IPAF Qualification- Health & Safety QualificationVacancy Details

Hours of Work:
Monday to Friday - 37 per week

Target Salary:
Competitive salary package_ (dependent on experience)_

Company Vehicle:
Yes

Other:
Laptop, iPhone

Holidays:
25 days holiday.

Pension:
Company pension plan.

At Crown, we know that our emp

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