Residential Concierge

2 weeks ago

London, United Kingdom Mayfords Estate Agents Full time

As Concierge we are looking for a self-motivated and personable individual who believes in delivering first class customer service in all situations. The Concierge is a solution-based, positive, proactive and forward-thinking individual with excellent interpersonal skills and professional approach to all aspects of our business.

You will oversee the security, key & parcel management, health and safety, general maintenance and issues arising on a day-to-day basis. Communicating regularly and effectively with colleagues and the block manager, together you ensure that residents always receive optimum levels of customer service and security.

**Key Responsibilities of the Concierge Department**
- To meet & greet residents and visitors ensuring the highest level of customer care.
- To ensure that all residents are properly greeted and that any message, mail, correspondence, parcels, deliveries or dry cleaning is passed to them promptly.
- To provide utmost discretion and diplomacy when dealing with residents, visitors and all management matters. Confidentiality must be adhered to always.
- To work closely with management and subordinates ensuring correct reporting of any security or health & safety issues and relevant preventative measures are undertaken.
- To satisfy the needs of residents as politely and efficiently when it is within the jurisdiction of the concierge department to do so. It is important to remain mindful of boundaries and liabilities.
- Deal effectively with complaints, take the correct action and remain courteous.
- To keep a log of communal maintenance work, manage onsite contractors, report and monitor works to be carried out.
- Issuing of keys and parcels whilst maintaining accurate administrative records e.g. visitors sign in book, contractors sign in, key logs, etc.
- Ensure effective security of residents and the building, by actively monitoring CCTV cameras, hourly patrolling of the premises on foot, monitoring visitors to site and safeguarding residents by actively enforcing safety procedures.
- To have a working knowledge of all equipment used and workmen on the grounds, ensuring weekly H&S checks are undertaken on schedule.
- To have an excellent knowledge and familiarisation with the entire development, estate and concierge policies and procedures. Compliance with company & statutory guidelines is paramount.
- To work as a team and give clear and concise handover to colleagues, highlighting any events that have occurred and forthcoming events.
- To ensure that you report punctually for work, wearing the correct uniform at all times and maintaining the highest standards of personal hygiene.
- To be flexible where necessary to meet requirements.
- To attend training sessions or meetings as required by management.
- Assist management with other reasonable duties as requested.

*

**Requirements and Skills**
- SIA Badge and previous experience essential
- Confident communicator with excellent communication and interpersonal skills
- Good team player with ability to multi task and work to deadlines
- Have an inquiring mind and willingness to learn new skills
- Excellent work ethic - punctual, hardworking and reliable
- Computer literate with good record keeping
- **The 4Ps - pride, performance, passion, professionalism**

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 12 hour shift
- Day shift

Ability to commute/relocate:

- London, E14 3AE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Concierge or Security: 2 years (preferred)

Licence/Certification:

- SIA Badge (required)

Work Location: In person

Reference ID: CF-2024

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