Receptionist

We have an exciting opportunity available within our Reception Team at Evelyn Medical Centre.

We are located in Hope Valley in the stunning Peak District which has stunning views for your journey to work. You will have busy but varied days which is well supported by a friendly team and a cup of tea

**Hours**:
This role is 25-30 hours per week..

Based on 25 hours per week your working pattern will be:
Monday: 8.00-13.00

Tuesday: Off

Wednesday: 8.00-18.30

Thursday: 13.30-18.30

Friday: working on an alternating pattern - 8.00-13.00 or 13.30-18.30

**Main duties of the job**

To facilitate patients accessing the clinical care provided by the practice.

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice

**About us**

The surgery is a long-established General Practice providing a quality family doctor service for our patients in the Hope Valley. We are committed to working in a supportive and courteous manner in partnership with our patients.

Our aim is to provide the highest quality health care available to all our patients, with a well-trained and highly motivated primary health care team.

**Job description**

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other asks. This will be dependant upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately.

Signpost patients to the correct service.

Initiating contact with responding to, requests from patients, team members and external agencies.

Clinically code data on Emis.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients' healthcare records as necessary.

Direct request for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner.

Maintain a clean, tide, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support clinical staff with general tasks as requested.

Support administrative staff, providing cover during staff absences.

Scan patient related documentation and attach scanned documents to patients' healthcare records.

Complete opening and closing procedures in accordance with the duty rota.

As required support Dispensary in the management of repear prescriptions, ensuring they are processed and accurately and efficiently.

**Person Specification**

**Qualifications**

**Essential**
- Educated to GCSE level or equivalent

**Desirable**
- AMSPAR Receptionist qualification
- NVQ Level 2 in Health and social care

**Experience**

**Essential**
- Experience of working with the general public

**Desirable**
- Experience of administrative duties
- Experience of working in a healthcare setting

**Skills**

**Essential**
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure

**Desirable**
- Previous experience working on EMIS

**Skills**

**Essential**
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure

**Desirable**
- Previous experience working on EMIS

**Personal Qualities**

**Essential**
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure

**Other**

**Essential**
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check

**Disclosure and Barring Service Check**

**Job Types**: Part-time, Permanent
Part-time hours: 25-30 per week

**Salary**: £14,052.53-£16,863.04 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hope Valley: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person