Retail Host

7 months ago

Colchester, United Kingdom Colchester Zoo Full time

We are looking for a person to fill a vacancy that has arisen in the Retail Services Team at our
award-winning zoo, East Anglia’s premier tourist attraction.

As part of our organization’s mission statement, we aim to provide guests with an excellent customer
experience and the successful applicant will make a significant contribution to this by ensuring guests
have access to exceptional retail facilities and services of the highest level of quality and service.

Shopping at Colchester Zoo is not your usual ‘gift shop’ experience. We are proud to have developed
an excellent shopping experience that is stocked with quality gifts from ‘high end’ to pocket money
prices. Also situated within our store is a Coffee Lounge which offers takeaway drinks and assortment
of snacks. As part of our retail team, you will contribute to the quality by providing an overall visitor
experience assisting with customer enquiries, advice and sales at our Outpost store and coffee lounge.

The right person for this job will be able to offer a high standard of service, having a genuine
appreciation and understanding of the customer and their individual needs. They will also take
pride in ensuring the highest standards of personal and product presentation on the shop floor.
No two days are the same at Colchester Zoo.

This job is not just retail service - it is retail service in the wonderful surroundings and environment
of Colchester Zoo and we are looking for the right person to join our team

**If you are**:

- Hard-working and committed
- Organised and methodical
- Adaptable and willing to learn
- Able to work in a busy and demanding environment
- Patient and pay attention to detail.
- Able to demonstrate good telephone manner and IT skills
- Confident and outgoing with high standards of personal appearance
- Passionate about delivering exceptional guest service
- Courteous, pleasant and calm when dealing with guest enquiries
- Good at working as part of a team

**we would love to hear from you**

**JOB TITLE: Retail Host - Part-time (3 days a week)**

**Colchester Zoo is home to over 160 species and is dedicated to supporting conservation projects**
**around the globe. As an award-winning visitor attraction with over 1 million guests visiting each year,**
**every staff member at the zoo works together to ensure that our guests have an enjoyable**
**and unforgettable experience.**

**KEY RESPONSIBILITIES: - **Report to management and liaise with other team members to perform
the required daily operations and any tasks deemed appropriate.
**- **Meet and warmly welcome customers as they enter the store
**- **Show interest in our customers and ask customers what they are looking
for and show them a range of options
**- **Build rapport through conversation and honest recommendations
**- **Enter sales on cash registers and handle customer payments
**- **Keep up to date with availability of services, promotions and pricing in order
to provide advice to guests as necessary and maximise sales opportunities
**- **Up-sell extra items when appropriate
**- **Replenish, promote and display product lines to maximise sales.
**- **Help ensure hygiene and cleanliness within the store
**- **Ensure all necessary and appropriate policies have been implemented
and are operating in accordance with the Company’s Health & Safety Policy
**- **Staff and operate our coffee lounge - implementing the policies
and hygiene required

This job is very much a job where no two days will ever be the same.
It is the perfect job for someone with a can-do attitude who is willing
to learn new skills and find a solution to the problem presented.

If you have lots of experience or are looking to get some experience and
develop your career, we would love to hear from you, and for you to hear what
we have to offer.

**SKILLS AND**

**QUALIFICATIONS**:

- Punctual, hard-working and able to use own initiative

**- **A highly motivated individual with excellent retail and guest service skills
**- **Ability to work calmly under pressure and juggle competing priorities
in a busy, fast paced and high-pressure environment
**- **Excellent and clear communication skills
**- **Ability to work collaboratively within a team and individually when required
**- **Maintenance of records relating to tasks performed
e.g., bookings and guest contacts
**- **Ability to interact positively and professionally with the public,
and colleagues
** EXPERIENCE**:Ideally you should have experience of retail work and front of house roles
however full training will be given. You don’t need any formal qualifications
to work as part of our retail services team however numeracy and literacy
skills are important as is the ability to read and understand instructions.

**WORKING HOURS**:This is a permanent full-time position of 3 days per week and you will be
required to be available to work in school holidays, bank holidays and
weekends, as well as through the week.

Your working hours may v

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