Tour Series Reservations Specialist

7 months ago

London, United Kingdom Reservation Full time

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ??

**_
About the role, what will I be doing?_**

**Tour Series Reservations Specialist** responsible to communicate with the contracted group tour series to ensure we have organised everything they need prior to arrival, input rooming lists and being the contact person on the day (meet & greet and regular check-ups). Working with the contracted deadlines and on upsells to maximise revenue opportunities following the revenue strategy. Following up with payment and invoicing as well as with post group customer satisfaction processes.

You will also:

- Be aware of current and future availability on a daily basis, as well as any selling strategy proposed by Revenue with its restrictions
- Have knowledge of OPERA system
- Knowledge of Tour Series
- Be up to date with all short and long term promotions available at the hotel
- Be fully familiar with the hotel facilities and services and to promote these whenever possible
- Prioritize any correspondence from the day before and from external guests and clients to ensure efficient customer service
- Be fully conversant with all systems and computer procedures which are Reservations related
- Respect any confidential information received regarding guests, staff and management, and ensure adherence with the PCI rules and regulations at all time

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?

Our Benefits Package Includes:

- **Competitive Salary**:

- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme and Life Assurance**:

- **Discounted dental and health cover with HSF**:

- **Personal Development**: programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**

**At Meliá we are all VIP** ?

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

INDFOH

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