Service Advisor

6 months ago

Leicester, United Kingdom Drive Motor Retail Ltd Full time

Join a successful team at Drive Motor Retail in Leicester

We are looking to recruit a Service Advisor to join our busy Aftersales team in Leicester. You must be enthusiastic, outgoing and a process driven individual who puts customer service at the forefront of all they do.

As a Service Advisor at Drive Motor Retail, you will be the first point of contact for our valued customers. You will play a vital role in delivering exceptional service, assisting customers with their vehicle service requirements, and ensuring their experience with us is smooth and hassle-free.

Drive Motor Retail group is an award-winning car and van dealership, representing the Vauxhall and MG brands. We pride ourselves on our exemplary customer service and have won multiple awards as well as the motor trader “Customer Care” award in 2022. Our employees are at the heart of our accomplishments and we strive to make Drive Motor Retail a workplace that promotes rewarding, fun and progressive opportunities to its employees.
- Basic £26,000 - OTE £35,000
- Hours of work: 7:30 - 17:30 OR 8:00 - 18:00
- 1 in 3 weekends (08:00 - 12:00 Noon)
- 32 Days Holiday - Including bank holidays - per annum rising with length of service
- Discounted shopping, gym and dining benefits
- Competitive bonus structures
- Medicare cash plan for all employees and their children, which gives same-day access to an online GP, money towards health, wellbeing and dental care.

**Responsibilities**:

- These tasks require excellent organisational skills with an attention to detail and a quality focus that is second to none.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
- Booking and arranging customers vehicles into the service department.
- Engaging with existing customers
- Selling and advertising our dealerships services and products.
- Be committed to achieve complete customer satisfaction
- Help achieve sales targets as set out by the Aftersales Service Manager

**Requirements**:

- Comply with Health & Safety Procedures
- Comply with Company administrative procedures i.e. Use clock card machine, complete job cards etc
- Ensure work is completed to a high standard at all times
- Ability to work at a fast pace
- Well-mannered and ready to go the extra mile for our customers.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Service Advisor in Motor Industry: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Service Advisor - Leic

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