Service Advisor

3 weeks ago

Norwich, United Kingdom Graham James Ltd Full time

**Service Advisor - Norwich**

Main dealer, with market leading basic salaries and OTs
Exceptional working environment and excellent management

**About Our Client**
My client is a part of a large main dealer garage, that offer sales and aftersales on a range of LCV & HGV products, one of the largest franchises for their specific manufacturer.

**Job Description - Service Advisor**
The job will entail supplying order numbers, chasing order numbers, booking in vehicles, updating customers, invoicing, tele sales, face to face sales, MOT bookings, initial diagnosis, communicating with the workshop, maximize department profitability, provide customers with a friendly and professional service, discuss their requirements and act accordingly. Overall smooth efficient running of service department. While taking full responsibility for the customers journey while their vehicles are on site.

**The Successful Service Advisor**
Proven experience in customer facing roles,
The ability to work under pressure, actively seek solutions to problems and having the flexibility to undertake a wide range of tasks are all key attributes
Ability to communicate effectively within your team and manage internal relationship to deliver required information in a timely clear manor.
All works must be accurate and consistent adhering to all processes and procedures.
Kerridge knowledge beneficial
Car driving license is essential for training, off site.

**What's on Offer**
Pay rate: £25,000 - £26,000 basic + overtime when working a Saturday and any hours worked past 40 x hours a week (paid at 'time and half').
Working week: Monday - Friday 7am - 4:00pm plus 1 in 3 Saturdays 8am - 12pm

Service Advisor

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Company car

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Norwich, Norfolk: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)

Work Location: One location

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