Sales and Retention Advisor

4 weeks ago

Coventry, United Kingdom CV Life Full time

**Reference Number: XL175**

**Closing Date: 28th August 2023**

**Hours: 37.5 per week**

**Rate of Pay: Competitive rate plus commission**

CVLife is looking for a highly motivated individual for the role of Sales and Retention Advisor to join our ever growing and successful Memberships Team. You must be proactive and self-motivated who can generate new leads.

This is a fantastic opportunity for an ambitious sales advisor with excellent customer service and communication skills.

Our centres open early and close late. This is a full time post but hours and days can be discussed at the interview with the hiring manager. There is flexibility to this role with different start and finish times.

**Reporting to**:Memberships Sales Manager**

**Scope**:
**Overall purpose and objective of the role**:
To co-ordinate bookings, admissions and general enquiries as the first point of contact within the Organisation.

**Main duties of the role**:

- To conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and requests.
- To assist with the administration of membership paperwork and to ensure sites are processing accordingly.
- To sell a range of membership packages / offers both on and off site and participate in lead generation activities.
- Assist with coordinating the recording of daily sales and to be familiar with the total membership sales of each site.
- Assist with the monitoring of the enquiry through to completed sales process, working closely with the front office teams across the sites.
- To assist in leading the sales team by coordinating attendance at city wide venues and locations to complete daily outreach and sales targets.
- To provide a positive first impression and create ‘customer delight’ in respect of all callers and enquirers to the company.
- To maximise sale enquiry opportunities through systematic delivery of the Company’s sales process.
- Contact all member cancellations and identify reasons for cancelling and to offer a resolution to rejoin and/or retain membership.
- Assist the membership administrator on a weekly basis to ensure sales compliance is aligned with the company regulations.
- Execute the direct debit process, in the absence of the membership administrator.
- Assist the sales and fitness operations manager in developing and implementing interventions to ensure continued improvement in retention of members.
- To attend weekly sales meetings (as required) to provide relevant information pertaining to membership sales.
- Assist in the development and promotion of Lifestyles schemes aimed at attracting as wide a proportion of the market as possible.
- To attend departmental meetings and development training as required.

**This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.**

**Responsibilities for all employees**:

- To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
- To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
- To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts
- To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
- To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
- To interact positively with customers adopting a friendly and professional approach at all times.
- To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
- To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
- To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.
- To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.

**Person Specification**:
**Essential** **Personal Attributes**
- Works on own initiative as well as part of a team.
- Works well under pressure.
- Deal positively with customer comments and enquires.
- Work to deadlines.
- Resilient attitude.

**Essential** **Knowledge and Experience**
- Dealing with telephone and face to f

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