Band 4 Group Support Administrator

4 weeks ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has arisen at University Hospitals Birmingham (UHB) for 2x Group Support Administrators within Division 5. The roles offer the opportunity to provide a comprehensive and full ranging administration/co-ordination service to a range of surgical and medical specialities, working in conjunction with colleagues, service users and stakeholders to provide an efficient service and support delivery of Referral to Treatment (RTT) targets. One of the posts will be specifically supporting Trauma and Orthopaedics.

The post holder will join a well-developed team and will be encouraged in their learning and experience by friendly and supportive colleagues.

**Main duties, tasks & skills required**:
The post holder will provide a comprehensive and efficient Administration/Co-ordination service. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users. The post holder will be responsible for the day to day training and supervision of other administrators/Co-ordinators and clerical support workers.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education eg. GCSE English and Maths A-C GCSE LEVEL 9-4

Business Administration NVQ level 3 or equivalent experience in an Administrative environment

**Experience**:
**Essential**:
Experience of dealing with the Public/Customer service experience

Experience of working in a Secretarial/

Administrative role with a proven track record of problem solving

Experience of dealing with the Public/Customer service experience

Good Organisational skills

Able to use own initiative and deal with the unpredictable

Able to work under pressure and to multitask

Able to work to deadlines

**Disclosure and Barring Service Check**:



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