Service Advisor

7 days ago

Liverpool, United Kingdom Inchcape Retail Limited Full time

**Service Advisor - Mercedes Benz of Liverpool**

**£23,805 - £30,015 (£33,805 - £40,015 OTE) dependent on experience + Employee Benefits**

**Job Introduction**

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in ourRetail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor youare quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customerretention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

**Main Responsibilities**
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to Inchcape policy
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet Manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible

To be a success in this role, you will have:

- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in a target driven role

**Benefits**:

- **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Save as you earn plan-** reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- **Life Assurance** - we give you the peace of mind when you need it most
- **Health Shield Cash Plan -**Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- **Employee Discounts with The Showroom** - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- **Discount Gym membership** - keep fit with our big brand gym & fitness offers
- **Cycle to work scheme -**get a new bike, equipment or both
- **Employee Assistance Programme -**We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Customer Introduction Reward -**refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
- **Holiday allowance rising with length of service -**We reward long service with extra holiday
- **Great career development -** Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- **And much more.**

**About The Company**

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staffto ensure you and your car receive the best possible attention.

**OUR VISION**: To be the world’s most trusted automotive Distributor.

**Inchcape is ambitious** We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

  • Customer Service Advisor

    7 months ago

    Liverpool, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328363**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Fixed Term**Length of employment**: - Until Aug 24**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs...

  • Customer Service/till Operator

    7 months ago

    Liverpool, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Liverpool. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Casual work attire The duties will include: - Providing a prompt and courteous member service - Assisting the Front-End Assistant...

  • Customer Service/till Operator

    7 months ago

    Liverpool, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Liverpool. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Casual work attire The duties will include: - Providing a prompt and courteous member service - Assisting the Front-End Assistant...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JW94- Job Type- Full time- Location- Liverpool Area, Merseyside, England- Salary- £30000-£35000 per annum**Job description**: **Service Advisor - Liverpool Area** Our client, the number one motor trade employer in the North West, is looking to recruit an ambitious and experienced Service Advisor to join the team. Join a rapidly...

  • Service Advisor

    7 days ago

    Liverpool, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor in** **Liverpool** **.** Are you an experienced Service Advisor in Liverpool? Are you looking for a new role as a Service Advisor in Liverpool? Working as part of a team you will be responsible for booking in Vehicles for scheduled maintenance and services as well as repair and warranty work. You will be expected to sell Service Plans,...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JW200- Job Type- Full time- Location- Liverpool, Merseyside, England- Salary- £28080-£31580 per annum**Job description**: **Vacancy - Service Advisor - Liverpool** Our client, the best motor trade employer in the Northwest, are looking to recruit an experienced Service Advisor to join their team. Role Responsibilities: - As a...

  • Service Advisor

    6 days ago

    Liverpool, United Kingdom KPI People Full time

    **Service Advisor - Liverpool** **Basic Salary - £24,000** **OTE - £32,000 (uncapped)** **Monday - Friday 8am - 6pm** **Saturday 8.30am - 12.30pm on Rota** Our client, a busy Franchised Dealership in Liverpool has the requirement for an experienced Service Advisor to join their successful Aftersales team. **Responsibilities** As a Service Advisor your...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JW179R- Job Type- Full time- Location- Liverpool, Merseyside, England- Salary- £28000-£45000 per annum**Job description**: **Vacancy - Service Advisor - Liverpool** Our client, a fantastic employer, is looking to recruit an experienced Automotive Service Advisor. As a Service Advisor your role will include: - Being the first point...

  • Service Advisor

    6 days ago

    Liverpool, United Kingdom KPI People Full time

    **Basic Salary - £24,000** **On Target Earnings - £32,000 (uncapped)** **Monday - Friday 8am - 6pm** **Saturday 8.30am - 12.30pm on Rota** Our client, a busy Franchised Dealership in Liverpool has the requirement for an experienced Service Advisor to join their successful Aftersales team. **Responsibilities** As a Service Advisor your responsibilities will...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom C&B Recruitment Full time

    **Automotive Service Advisor** **Basic £30,000** **OTE £35,000+** **Prestige Main Dealer** C&B Recruitment are currently recruiting for an automotive service advisor to join a successful and well established aftersales team. Previous experience working as an automotive service advisor in the motor trade is essential for this role. **Automotive Service...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom Performance Resourcing Midlands Full time

    **Service Advisor** Liverpool £24,000 Basic Salary DOE - £30,000 OTE/annum. We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Liverpool **area**.** **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE.** Ideally we are looking for an experienced automotive Service...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom Performance Resourcing Midlands Full time

    **Service Advisor** Liverpool £26,000 Basic Salary DOE - £35,000 OTE/annum. We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Liverpool **area**.** PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE. Ideally we are looking for an experienced automotive Service Advisor....

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JW43R9- Job Type- Full time- Location- Liverpool, Merseyside, England- Salary- £30000-£39000 per annum**Job description**: **Service Advisor - Liverpool** We are looking for an experienced Service Advisor for a competitive role in the Liverpool area Some of the key tasks will be: - Advising customers of costs of repairs and work to...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JW43R7- Job Type- Full time- Location- Liverpool, Merseyside, England- Salary- £30000-£39000 per annum**Job description**: **Service Advisor - Liverpool** We are looking for an experienced Service Advisor for a competitive role in the Liverpool area Some of the key tasks will be: - Advising customers of costs of repairs and work to...

  • Service Advisor

    1 week ago

    Liverpool, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Experienced Service Advisor required at a Prestige Car Dealership in Liverpool, Merseyside.** - Basic salary between £23,805 - £30,015 DOE + bonus + benefits - 45 hours a week - Amazing company perks and career progression opportunities!! As an experienced Service Advisor you will ensure the highest level of customer satisfaction and care at all times...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom Motorhub northwest ltd Full time

    **Service Advisor Vacancy - Kirkby, Liverpool - £22,500-£25,500.** Mon - Fri, 1 in 3 Saturdays As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works. Opportunities for internal promotions are available within this...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom Motorhub northwest ltd Full time

    **Service Advisor Vacancy - Kirkby, Liverpool - £22,500-£25,500.** Mon - Fri, 1 in 3 Saturdays As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works. Opportunities for internal promotions are available within this...

  • Service Advisor

    7 months ago

    Liverpool, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Merseyside **Town/City**: Liverpool **Sector**: Service Department, Main Dealership **Salary**: £24000 - £30000 per annum **Job ref**: 131910 **Service Advisor** - ** Liverpool**: - ** Monday - Friday 08:00am - 18:00pm**: - ** Plus 1 - 2 Saturday mornings 08:30am - 12:30pm**: - ** Basic - £24,000**: - ** Basic Including Bonus - Around...

  • Service Advisor

    6 days ago

    Liverpool, United Kingdom Vantage Auto Recruit Full time

    My client is looking for an experienced Service Advisor for their busy independent prestige garage in Liverpool. Full time 40 hours per week. Monday to Friday no weekends. Salary is between 22k and 25k per year with an ote of 32,800. **Job Types**: Full-time, Permanent **Salary**: £22,000.00-£25,000.00 per year Schedule: - 8 hour shift - Monday to...

  • Payroll Specialist Advisor

    1 day ago

    Liverpool, United Kingdom Service Care Legal Full time

    Company Overview:Service Care Legal is a leading provider of support staff to the justice system. We are currently seeking a skilled Payroll & Reconciliation Advisor to join our team in Liverpool.