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Administrator

5 months ago

London, United Kingdom LOCKABLE 247 LOCKSMITHS LIMITED Full time

**Key responsibilities**

To work as part of a team in the provision of comprehensive support functions to the Cemetery Service, ensuring the provision of continuous administrative processes that deliver a high quality, customer focused burial and cremation service.

**Duties at Scale 6**

1. Undertake cemetery, cremation and memorial administration tasks ensuring all work processes and procedures are followed.

2. Provide a customer reception service and telephone answering service in the main office or other location as directed.

3. Advise customers on all aspects of cemetery, cremation and memorial enquiries including burial rights, grants, permits, cemetery and crematorium regulations and codes of practice.

4. Liaise with members of the public and funeral directors in the arrangements for grave selections, memorial appointments and the disposal of cremated remains.

5. Undertake data inputting using bespoke cemetery and crematorium software, Microsoft office packages such as word and excel and corporate systems.

6. Assist in the sale of all memorial types to customers and memorial sales development.

7. Carry out filing and maintenance of information-recording systems, compile statistics and performance figures and complete financial records and returns.

8. Answer general correspondence where appropriate and ensure effective responses to all enquiries.

9. Work as part of a team in a busy office and demonstrate good communication skills.

10. Undertake chapel duties when required.

11. Assist the public with genealogical enquiries and family history searches in writing and when personal visits to the office are made.

12. Carry out financial transactions and processes as required.

13. Ensure all music and organist requests for services are processed to a given deadline.

Criteria description

Experience dealing with business processes and routines with a proactive commitment to

providing a quality customer focused service.

Experience of operating computer systems and accessing various databases, use of software packages such as word and excel and other IT

General administrative experience including

computerised accounts and finance data inputting.

**Job Types**: Full-time, Temp to perm
Contract length: 7 months

**Salary**: £16.00-£17.00 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- London, N2 9AG: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 5 years (required)
- Administrative experience: 5 years (required)

Work Location: One location

Reference ID: RQ946408