Administrator

5 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting opportunity has arisen for a permanent role as a Band 3 Administrator working for Community Services - Intermediate Care Lambeth.

This is an excellent opportunity for those looking to develop their experience and skills in administration and management. We are looking for a highly organised person who is able to prioritise a busy workload in a demanding environment and perform well under pressure.

The post holder is responsible for the collation of data for the service using relevant databases and clinical systems, and will provide a high standard of professional and patient focused service to a range of Trust-wide specialties' and will support the function on a day-to day operational basis.

The role requires the ability to liaise with all disciplines of staff i.e. Senior Practitioners, OTs, PTs, Nurses and administrative colleagues.

The post holder will answer general queries and explain information relating to the department. The post holder requires excellent communication skills and previous hospital and community health experience would be desired.

Main Duties

Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.

Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from meetings.

Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.

Providing support and leadership as well as supervision to the Band 2 administrators.

Provide advice and support to new or less experienced employees on own administrative duties.

Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.

Undertake any other reasonable duties necessary to ensure the smooth running of the service.
Communication

Act as first point of contact for callers, visitors and deliveries to the department.

Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.

Manage diaries, and organise meetings and events ensuring that all supporting arrangements are in place.

Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 22,000 staff; an annual turnover of more than £2.4 billion; and 2.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.

**Duties and Responsibilities**:
The duties and responsibilities listed below are representative of the Administrator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

Main Duties
- Provide high quality administrative support to the department. This may include

bookings meeting rooms and hospitality, organising audio-visual equipment,
ordering department supplies such as stationery plus any other ad hoc duties.
- Typing and formatting of letters, reports, policies, minutes, presentations,

statistics and general correspondence/ documents, as required, using Microsoft
Office and other software packages.
- Provide support for meetings, including the preparation and distribution of

agendas and taking, transcription and distribution of minutes/ action notes.
Follow up of action points arising from meetings.
- Provide administrative support to projects being managed within the service as

directed.
- Provide administrative support within the service, including cross cover for

administrative team members as required, including deputising for the Team
Lead for short periods of time.
- Providing support and leadership as well as supervision to the Band 2

administrators.
- Provide advice and support to new or less experienced employees on own

administrative duties.
- Maintain departmental databases in a timely and accurate m

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