Customer Ambassador Co1/2 Gpr

2 months ago

Poole, United Kingdom South Western Railway Full time

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**:
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.

Often the first port of call for our customers, whether that be for information, or to buy a ticket, your job is to make sure the customer has everything they need to travel confidently by train.

**Your main responsibilities will be**:

- You will be approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
- Proactively assist customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
- This role will involve using several types of technology as well as performing routine maintenance to ticket vending machines.
- As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions and London transport.
- You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.
- To help you deliver great customer service we will give you the tools for the job. These will range from the smart technology you will need to offer the best possible up to the minute information about our services to the outstanding training programme that will give you the knowledge to provide customers with the correct ticket for their journey.

**As a minimum, you will need to be**:

- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing - nothing is too much trouble.

Applicants who require a visa must have **6 months** remaining at the time of their appointment. Training is full time and you must be able to commit to this.

**Working pattern**:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours per week over 5 days, including early, late and weekend shifts.

As a General Purpose Relief, you will work a variety of shifts, across different locations and you will not be able to rely on public transport to get to work on time. Other locations include: Bournemouth, Branksome, Brockenhurst, Christchurch, Dorchester South, Hamworthy, Hinton Admiral, New Milton, Parkstone, Pokesdown, Poole, Southampton Central, Sway, Totton, Weymouth, Wool

As a GPR the earliest shift is 0500 and the latest 2000

Example shifts are early - 0520-1435

Mid - 0910 - 1825

Late 1126 - 1850

**The Reward**:
Training: £24,440 plus £474 regional allowance per annum.
Fully trained: £26,102 plus £474 regional allowance per annum.

**There may on occasions be the opportunity to work on rest days or to do overtime. This may give the possibility of your overall pay being approximately £32,000 per annum plus regional allowance.**

As well as a competitive salary, we offer a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employee
- Free leisure travel for spouse/partner and dependants (criteria dependant)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards

  • Brand Ambassador

    1 month ago

    Poole, United Kingdom CPM United Kingdom Ltd Full time

    We're looking for a Brand Ambassador representing global leader Samsung. You will be the product expert for Samsung products. Potential bonus earnings of over £1K a month! 26 hours p/w to be worked between 09.00-19.00, Friday to Monday. £83 per day + up to 40% bonus. (OTE £115 per day) + paid holidayWe're looking for a Brand Ambassador to work for CPM...

  • Brand Ambassador TERR010-1906

    1 month ago

    Poole, United Kingdom Samsung Full time

    Job description We’re looking for a Brand Ambassador representing global leader Samsung. You will be the product expert for Samsung products. 26 hours p/w to be worked between 09.00-19.00, Friday to Monday. £83 per day + up to 40% bonus. (OTE £115 per day) + paid holiday We’re looking for a Brand Ambassador to work for CPM representing...

  • Shunter Ro2

    1 month ago

    Poole, United Kingdom South Western Railway Full time

    **Who are we?** South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. **Join **our** team and help us continue to improve quality of...

  • Lg - Sales Ambassador - Home Entertainment - Poole

    4 weeks ago

    Poole, United Kingdom Retail Marketing Group (RMG) Full time

    **Overview**: - Salary: - £80 per day plus uncapped commission - Location: - Poole - Vacancy Type: - Permanent, Full-Time **Salary**: £80 per day plus uncapped commission **Department**: LG Home Entertainment **Reporting to**: LG Regional Field Manager **Location**: Currys - Poole **Contract**: Full Time, Permanent **Working Days**: Wednesday to...

  • Brand Ambassador TERR010-1906

    1 week ago

    Poole, Dorset, United Kingdom CPM United Kingdom Ltd Full time €9 - €19

    Job Description We’re looking for a Brand Ambassador representing global leader Samsung. You will be the product expert for Samsung products. 26 hours p/w to be worked between 09.00-19.00, Friday to Monday. £83 per day + up to 40% bonus. (OTE £115 per day) + paid holiday We’re looking for a Brand Ambassador to work for CPM representing global...

  • Brand Ambassador TERR010-1906

    6 days ago

    Poole, Dorset, United Kingdom CPM United Kingdom Ltd Full time €9 - €19

    Job Description We’re looking for a Brand Ambassador representing global leader Samsung. You will be the product expert for Samsung products. 26 hours p/w to be worked between 09.00-19.00, Friday to Monday. £83 per day + up to 40% bonus. (OTE £115 per day) + paid holiday We’re looking for a Brand Ambassador to work for CPM representing global...

  • Customer Service

    1 month ago

    Poole, United Kingdom Talent Guardian Full time

    Due to an internal promotion, we are seeking a highly organised and deadline-driven Customer Services Executive to join our clients dynamic team. In this role, you will manage the customer B2B and B2C ticketing system, handling a variety of external enquiries ranging from consumer product queries to retailer delivery requests. Your exceptional organisational...

  • Customer Service

    4 weeks ago

    Poole, United Kingdom Talent Guardian Full time

    Competitive salary package.Opportunities for career development and progression.Supportive and friendly team environment. Talent Guardian is working with a client in Poole to find a Customer Services Executive to join the team. The successful candidate will manage the D2C customer service operations, ensuring exceptional service delivery to direct...

  • Customer Delivery Driver

    1 month ago

    Poole, United Kingdom Asda Full time

    **Job Title**: Customer Delivery Driver ***Location**: Poole ***Employment Type**: Part time ***Contract Type**: Permanent ***Hours per Week**: 24 ***Salary**: Competitive salary **Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 17 April 2024 About the Role Our operation runs 24 hours per day, 7 days per week and with that brings a...

  • Customer Support Advisor

    2 months ago

    Poole, United Kingdom Colten Care Full time

    **Customer Support Advisor** **Salary: £33,600** **40 hours per week on weekdays** **Introduction** We’re looking for an empathetic and driven Customer Support Advisor to join our team at **Avon Cliff (BH1 3PE) and Canford Chase (BH13 6EU)**: - Access to your own vehicle is essential for this role. You’ll ensure your homes maintain high levels of...

  • Customer Delivery Driver

    4 weeks ago

    Poole, United Kingdom Asda Full time

    Customer Delivery Driver - Poole Job TitleCustomer Delivery DriverLocationPooleEmployment TypeFull timeContract TypePermanentShift PatternWork Shift: DaysHours per Week37.5Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date9 July 2024 About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety...

  • Customer Delivery Driver

    1 month ago

    Poole, United Kingdom Asda Stores Ltd Full time

    Job Title Customer Delivery Driver Location Poole Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 37.5 Pay Rate £11.44 Category Retail Hourly Colleagues, Sales Staff Closing Date 9 July 2024 About the Role Our operation runs 24 hours per day, 7...

  • Customer Delivery Driver

    1 month ago

    Poole, United Kingdom Asda Full time

    Customer Delivery Driver - Poole Job TitleCustomer Delivery DriverLocationPooleEmployment TypeFull timeContract TypePermanentShift PatternWork Shift: DaysHours per Week37.5Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date9 July 2024 About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety...

  • Customer Assistant

    1 month ago

    Poole, United Kingdom Marks & Spencer Full time

    **Work Pattern** **Wed 2-10** **Thu 2-10** **Fri 2-10** **Sat 2-10** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve...

  • Pharmacy Dispenser Trainee Considered

    1 month ago

    Poole, United Kingdom Rowlands Pharmacy Full time

    Are you a passionate and dedicated person looking to join a dynamic and forward-thinking team? Look no further! Our pharmacy is seeking a highly motivated individual with a willingness to learn to join us as a Trainee Healthcare Partner (Pharmacy Dispenser). In this role, you will have the opportunity to make a real difference in the lives of our patients...

  • Customer Service Assistant- Kiosk Sales

    2 months ago

    Poole, United Kingdom City Cruises Full time

    **This is an amazing opportunity for anyone who is looking for an exciting and unique experience in customer service.** **Operating as the first point of contact for our visitors, The Customer Service Assistant (Known in house as the Guest Experience Assistant) - Kiosk Sales supports us in our mission to create amazing experiences for our guests by...

  • Hgv 2 Hiab Driver

    1 month ago

    Poole, United Kingdom RLM Jobs Full time

    RLM JOBS are currently looking to recruit a HGV 2 hiab driver to work with our client based in Bournemouth. The role involves delivering Builders merchant goods to Dorset and the surrounding areas using the remote hiab. Job requirements - Class 2 Entitlement - Valid HIAB Certificate - Valid Digi card - Valid CPC card - Good communication customer service...

  • Customer Service Coordinators

    4 weeks ago

    Poole, United Kingdom Team Jobs - Commercial Full time

    TeamJobs are working with a well known Manufacturing company in Poole who are looking for 2 Customer Service Fault Co-coordinators to join their team on an on-going temporary basis. This is a fantastic opportunity for candidates with previous call centre experience. Details Hours are between 05:00 - 20:00 Monday to Friday and 09:00 - 17:00 Saturday, Sunday...

  • Customer Service Coordinators

    4 weeks ago

    Poole, United Kingdom Team Jobs - Commercial Full time

    TeamJobs are working with a well known Manufacturing company in Poole who are looking for 2 Customer Service Fault Co-coordinators to join their team on an on-going temporary basis. This is a fantastic opportunity for candidates with previous call centre experience. Details Hours are between 05:00 - 20:00 Monday to Friday and 09:00 - 17:00 Saturday,...

  • Barista, Customer Service Assistant

    2 months ago

    Poole, United Kingdom Muffin Break Full time

    We are looking for experienced and energetic baristas, customer service representatives to join our team and hit the ground running. You will be responsible for delivering quality products and a high standard of coffee. Experience is highly regarded, however, further training will also be provided. Customer service, cash handling and keeping the premises...