Shunter Ro2

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

**Join **our** team and help us continue to improve quality of life, by bringing people **together** to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**

To provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, kept well informed and that all areas are kept clean and well presented.

**Your main **responsibilities** will be**:

- Ensure your personal safety and that of others, including that of visitors and contractors, at all times.
- Comply with the Rules as defined in Network Rail Group Standard, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
- Provide a safe, courteous and helpful service at all times.
- Provide a safe, clean and well presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
- Undertake emergency procedures and implement evacuation procedures when required.
- Carry out duties as directed by Duty Station Manager and/or Station Supervisor.
- Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained. Identify and report to your Duty Station Manager incidents of delays to services.
- Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
- Maintain security of the station premises during your booked time of attendance.
- Have an understanding of ticket & restrictions relevant to your location and line of route.
- Carry out Winter Precautions as per Local Instructions.
- Additional tasks as specified by the local manager and Station Supervisor.
- In addition to customer service and dispatch, you will be required to pull manual points to allow trains in and out of sidings.

**You'll need to be**:
This role requires a high level of customer service. Uniform and personal grooming must be of a high standard. The ability to provide a pro-active, polite and friendly service even when working under pressure in times of service disruption is essential.
- Good verbal communication skills
- Good interpersonal skills
- Resilience
- Strong customer focus

**Working** pattern**

Working an average of 37 hours per week over 5 days

Early start 0515 / Late start 1400

Early finish 1535 / Late finish 00030

Hours may differ due to location but will be a rolling roster with two days off per week minimum. Average 7.24 hours across 5 days but shifts will be longer dependant on location.

As a General Purpose Relief role, please note you must have access to a vehicle and will be covering the following stations; Brockenhurst, Poole, Southampton Central, Weymouth

**The Reward**

In return we offer a competitive salary and a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.