Test Centre Associate

**Reed in Partnership changes peoples lives for the better.**
Our mission is to deliver services that positively transform people and their communities.
Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to soon be part of this journey. From September 2021 we will be working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theorytest in several locations across the UK.
If you are passionate about providing world-class customer service and are looking for a role that offers flexible working hours, autonomy, and the chance to meet and help people every day, we would love to hear from you.
**What is the job about**:
**This is a part-time role involving day shifts (this could be any time between 8.00am-5.30pm/6.30pm, including half days and/or full days) and evening shifts (typically 4.30pm to 9.30pm)**
**Your main responsibilities would be**:

- Helping to manage attendance at the Test Centre, ensuring only authorised people have access.
- Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard.
- Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing.
- Periodically downloading and reviewing tests and test centre schedules.
- Performing daily test centre opening and closing procedures.

**What is in it for you**:
These roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.
Shifts could range from:
Full day shifts - this could be any time between 8.00am-5.30pm/6.30pm
Mornings - typically 8.00am-1.00pm
Afternoons - typically 12.30-5.30/6.30pm
Evenings - typically 4.30pm to 9.30pm
Afternoon & Evenings - typically 12.00pm-9.00pm
**Required Skills and experience**:

- Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
- Significant demonstrable experience in providing high-quality customer service.
- Excellent attention to detail and accuracy.
- Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.
- Excellent judgment and decision-making skills.
- Experience in working with diverse customer groups.
- Flexible in working hours and days, including evenings and Saturday.

**Commitment to Diversity & Inclusion