Reception Supervisor

To oversee, support and manage reception and administrative staff as necessary in the smooth running of the GP Surgery. Be the main and first point of contact for the reception team and ensure effective communication within the reception team. Be the first point of contact for patient queries.

Where individual staff members cannot resolve difficult situations/complaints to take responsibility for ensuring that matters are dealt with effectively and satisfactorily, escalating to Operations manager and Practice Manager only when necessary.

To lead and motivate the reception team ensuring effective communications systems are in place to keep receptions staff fully informed of events and changes in procedures and implement externally driven changes. Regular monitoring to ensure telephone calls are dealt with in a prompt and efficient.

Applicants must be able to demonstrate excellent IT (including EMIS) and communications skills with an ability to pay attention to detail. They must be self-motivated and adaptable to work within a changing NHS and to thrive with the demands of working in a busy reception/administrative environment.

Salary to be discussed based on experience.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: From £10.00 per hour

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Expected start date: 01/03/2023