Seasonal Visitor Information Assistant

2 weeks ago


Alnwick, United Kingdom The Alnwick Garden Full time

**Post Details**

Visitor Information Assistant

**Post reports to**

Admission Sales Manager/Visitor Information Team Leader

Role purpose

The Visitor Information Team is often the first point of contact for many of our visitors and is therefore required to have complete knowledge of our products in order to upsell, promote Friends sales and maximise gift aid conversion.

The role of the Visitor Information Assistant is to provide support the The Alnwick Garden and Lilidorei by utilising a diversity of skills, working closely with the Visitor Information Team Leader, Admissions Sales Manager and the wider team

**Overview**

The Alnwick Garden is an award-winning visitor attraction, and charity, located in Alnwick Northumberland. With excess of 360,00 visitors annually The Garden is commercially driven, and visitor focused; whilst also operating as a charity (with associated values) - this provides a unique culture.

The latest addition to The Alnwick Garden offer is Lilidorei

Lilidorei is the brainchild of The Duchess of Northumberland and is a multimillion-pound fantasy-themed recreational attraction located in the heart of Alnwick and will be part of The Alnwick Garden.

The attraction will consist of the largest play structure of its kind, which will include fairy grottos and goblin lairs providing families, particularly children, a unique place full of fun, an imaginative experience of storytelling and outdoor adventures.

One of the main aims of Lilidorei is to encourage children to explore and to nurture their imaginative and creative minds. The play structure includes an enchanted village housing various fantasy, folklore, and mystical characters such as goblins, hobgoblins, dwarves, elves, fairies, pixies and sprites. In addition, it will also have the biggest slide in the world.

**Duties and Responsibilities**
- Support The Alnwick Garden and Lilidorei
- Answering incoming calls to the booking line
- Upselling and promoting Friends Memberships, Annual Passes and Day Tickets. Maximise Gift Aid conversion
- Assist with a range of admin tasks relating to events and projects including taking bookings, issuing tickets, answering any queries.
- Recording of incoming credit card payments to the office.
- Organisation of Gift Experiences from the initial enquiry to taking payment, sending out packages and taking bookings.
- Familiarise oneself with the admissions section of the back office.
- Franking outgoing mail.
- Ensure that any personal data collected is stored in accordance with General Data Protection Regulations.
- Comply with the organisations policies and procedures including health, safety and welfare, equal opportunities, emergency evacuation, security and standards of work performance.
- Carry out any additional or alternative duties as may reasonably be required within the scope of the post by The Alnwick Garden and Lilidorei.

**Person Specification**
- Understanding and appreciation of internal and external customer services
- Strong written and verbal communication skills
- Excellent administration and secretarial skills
- An organised approach with attention to detail
- Ability to communicate with a wide range of people and organisations
- Enthusiastic team player
- The ability to prioritise workload
- Able to respond to flexible work patterns
- Excellent interpersonal skills
- Efficient and methodical work
- To maintain confidentiality and be discreet


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