Customer Service Apprenticeship

4 weeks ago

Swindon, United Kingdom Natural Environment Research Council (NERC) Full time

**Natural Environment Research Council (NERC)**

**Salary**: £16,215 per annum
**Hours**: Full time, 37 hours a week
**Contract Type**: Fixed Term (Minimum of 15 months up to 18 months)
**Location**: Swindon, Wiltshire
**Interviews**: Mid-August 2023, potentially onsite in Swindon
**Start**: By end of September 2023

NERC is the UK's leading funder of environmental science. Our scientists study and monitor the physical, chemical and biological processes on which our planet and life itself depends - from pole to pole, to the deep Earth and oceans, to the atmosphere and space. The science we fund has impact across all sectors. It provides a platform for future UK prosperity by contributing to a safe, healthy, productive nation. Many programmes involve collaborations with national and international partners to tackle large-scale environmental science challenges, including those faced by developing countries.

As well as research, innovation and training are supported from the NERC core budget. There are exciting emerging opportunities from cross-UKRI funds to develop interdisciplinary programmes enabling environmental researchers to lead and collaborate in major projects. This advances knowledge and has significant potential for delivering economic impact.

We are proud to be the first public sector organisation to be recognised by the Carbon Trust for its steps towards net zero

**About the department and role**

Two exciting and rewarding Level 2 Customer Service Practitioner apprenticeships are now available to join The Head Office Services Team (HOST) that work within the Business Delivery & Insight directorate.

They are a team of 14 administrators providing efficient and effective administrative support to individuals and teams across NERC Head Office.

Working to a defined working agreement, they work flexibly together to provide support the business needs. Not only do they support each other every day and share knowledge and skills, but they will support and train the apprentice opportunities to become valid team members.

**Responsibilities may include**:

- Arranging and organising internal meetings
- Diary management
- Booking accommodation and travel for customers and external attendees at meetings
- Compiling and distributing meeting papers (hardcopy and electronic)
- Transferring of files both electronically and physically
- Updating and filing of spread sheets and other records
- To work with and be part of a large team
- Work flexibly to meet business needs across NERC Head Office as future needs emerge

**Other key information**

We offer a benefits package crafted to provide an excellent work/life balance including 30 days’ annual leave, an outstanding defined pension scheme, employee discounts and offers on retail and leisure activities, employee assistance programme, providing confidential help and advice and flexible working hours.

For a list of our full benefits, please visit here:
Essential criteria:

- Have achieved, or will achieve, 5 GCSEs including Maths, English and ICT at grade 9 - 4 (or grades A* - C) by September 2023, or are willing to undertake Functional Skills Level 1 and enrol on Level 2
- Competent in the use of Microsoft Office packages (in particular MS Word, Outlook, and Excel)
- Good communication skills
- Attention to detail
- Interpersonal skills
- Good organisational skills
- Ability to work in a team and independently
- Enthusiastic and a willingness to learn

Desirable criteria:

- Able to discuss how work contributes to the organisation
- Able to demonstrate ongoing personal development

**About UK Research Innovation (UKRI)**

UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation.

Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.

**How we support EDI in the workforce**

At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit ‘How we support EDI in the workforce’.

**Disability Confident Employer**

**How to apply**

UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion - a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their ca

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