Customer Service Adviser

3 weeks ago


Swindon, United Kingdom English Heritage Full time

You will be passionate about delivering excellent customer service, and enjoy being part of a busy team who pride themselves on delivering excellent service to everyone who contacts English Heritage. You will be a confident self-assured person with innovative ideas who can identify new ways of working to improve processes.
You will need excellent computer skills, including use of Outlook and be able to pick up new systems with ease after training. You will have previous experience of working in a customer service environment including via phone to receive and make calls.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

**Benefits include**:

- The opportunity to progress your career within the heritage sector;
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
- 25% discount in our shops and cafes;
- Enhanced Maternity/Paternity/Shared Parental leave
- 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
- Flexible hours.

Interviews will be held the week commencing the 13th March 2023, via Microsoft Teams.



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