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Housing Needs Officer

4 months ago

Croydon, United Kingdom Adecco Full time

**Housing Needs Officer - Homes for Ukraine**:

- **Public Sector - Local Authority**:

- **Full Time - Monday to Friday, 36 hours per week**:

- **Temporary Role - 3 months with likely extension**:

- **£18.76 per hour PAYE / £24.86 per hour Umbrella**:

- **ASAP Start**:

- **IT Equipment provided**:

- **Up to 37 days Paid Annual Leave (PAYE route ONLY)**

**This role is hybrid working. You MUST be able to commute to Croydon, sometimes at short notice due to the nature of this role.**
- Provide a comprehensive housing advice /options/ statutory homeless service to those in housing need specifically from the Homes for Ukraine project. A tailored service to address customers underlying causes of homelessness to produce long term solutionswhich will address their current and any future housing need
- Make complex decisions around security of tenure and statutory homeless decisions which can have serious impact on people's lives
- Draw up, coordinate and review personal housing plans to include an action plan in conjunction with customers
- Carry out thorough, comprehensive, sensitive enquiries, fully involving the customer in the process, treating each case individually and examining all information carefully before reaching a decision
- Providie a comprehensive housing information and advice service on rehousing options, occupation rights and obligations, mortgage default and any other causes of homelessness, preventing homelessness whenever possible
- Help the customer to make difficult decisions about their future housing including moving to areas with greater supply, which may be out of London, by providing high quality advice and information
- Prevent homelessness and identify other housing solutions including negotiating with landlords to find solutions to impending homelessness such as the reduction in rent, use of DHP to cover rent arrears

**Essential Knowledge**:

- Knowledge of the issues faced by homeless households, the underlying causes of homelessness and the barriers to accessing accommodation
- Knowledge of the DLUHC driven Homes for Ukraine programme in the UK

**Essential Skills and Abilities**:

- Able to organise own workload effectively, work within agreed deadlines and prioritise urgent cases
- Able to think analytically and identify key casework issues to inform sound decision making
- Able to work under pressure and with customers who may exhibit challenging behaviour
- Excellent oral and written communication skills and ability to communicate internally and externally with customers and professionals involved in their support
- Able to provide a caring and responsive service to customers, listening to and understanding their individual needs and concerns and addressing those needs and concerns as far as possible within the given resource constraints

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.