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Application Support Analyst Level 1

4 months ago


East Sussex, United Kingdom Hastings Direct Full time

We have an incredible opportunity to join our IT Operations division as an Application Support Analyst
You will join as part of a team who are working across the full Hastings Systems Estate and are responsible for the analysis and recovery of all production incidents.
**What will you be doing?**
- Triage and analysing incidents and working with the wider team, Developers and Engineers to identify root cause fixes and raising defects via octane.
- Liaising with key stakeholders and senior leaders/management.
- Working with development teams to aid and improve system functions and processes.
- Manage agreed backlog of incidents (via Kanban boards and Scaled Agile Framework - SAFe - methodologies) and issues with resolutions / mitigations delivered within agreed timescales.
- Organising recoveries and/or script executions for breaches - Working with other teams to facilitate
- Escalate and defects you feel are significantly impactful to customer/colleague or a breach to either the Incident and Analyst manager (or a member of the Incident management team), risk and compliance and the Programme and Product leadership team.

**What are we looking for?**:

- Investigative nature with problem solving attributes
- Exposure or knowledge of SOAP, REST, JSON, XMLJSON & XML, HTML, GOSU, CSS and JavaScript advantageous.
- Previous position as an Application Support Analyst or similar
- Experience of working to ITIL standards within an agile, Kanban environment
- KQL and/or SQL knowledge an advantage

**Benefits for you**
Please find some of the great benefits we offer here at Hastings Direct;
Attractive base salary dependant on experience
Up to 10% bonus earning potential
Pension 1:1 match up to 10%
25 days holiday and bank holidays (plus buy and sell up to 5 days)
Life Assurance
Discounted Hastings Direct products
Plus a lot more that we'd love to bring to life with you