Chc Administrator

Acting as the first point of contact for a wide variety of stakeholders including patients, families and carers, general public, acute and community providers, NHS and Local Authority staff and other external agencies. Recording of all new referrals in a timely manner on appropriate databases and prioritising referrals as agreed by CHC management Management and completion of any ongoing communication arising as part of the referrals process Liaising with all relevant parties including clinical staff and local authority staff, private providers, patients, families/representatives to ensure assessments and review appointments are conducted within the national Service Framework timescales Provision of administrative support including typing bespoke letters, requesting outstanding information, file and diary management Communicating with patients, families / representatives, other NHS and Local Authority staff and private providers in a sensitive manner where the nature of the communications may be highly sensitive and emotive Being the first point of contact for telephone calls into the department and use of initiative to deal with calls if possible Working with other members of the administration team to ensure that the office is appropriately staffed throughout the day to cover administrative communication duties Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.Following the procurement processes to support the purchase of appropriate care for individuals meeting the criteria for Continuing Healthcare Preparation of documents for CHC appeals and disputes processes