Patient Support Associate

2 weeks ago


London, United Kingdom TFP Fertility Full time

We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of women’s health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class journey.

At TFP, we offer all our patients the care, understanding and expertise. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering a variety of women’s health treatments for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

**The Role**:
You will be working in a clinic that specialises in hormone health this includes speaking with patients and being the first point of contact at the beginning of their journey with TFP.

At 92 Harley Street, we offer a wide range of services to our patients, these include; Hormone health, obstetrics, general gynecology and fertility. This will require a high degree of empathy, organisational skills and excellent listening and communicational skills.

The nature of the service we provide means patients will be going through many different emotions and with that we are looking for people to join us whom naturally have an empathetic and caring nature.

*** The role is a Maternity Cover - 12 Months FTC - This is a Full Time Role - 37.5 hours per week.**

**Key Responsibilities**:

- Providing outstanding customer service
- Being the first point of contact for telephone calls and referring incoming calls to personnel within the unit.
- To offer and provide refreshments for patients if requested.
- To ensure the reception and waiting room are kept clean and tidy.
- Take payments by cash or card in person or by card over the telephone and virtual payment link
- Issue visitor passes and ensure log is fully completed.
- Accept deliveries and post as required.
- Complete preparation for consultation lists and extract patient notes when required.
- Issue Invoices and raise receipts due to patients.
- Setting up the clinic ready for patients throughout the day
- You may be required on occasion to close the clinic down at the end of the day and cash up.
- Preparing the booking forms for the surgery
- To perform routine office support duties.
- Scanning in documentation onto our computer system.
- Checking all forms have been completed correctly
- Be the friendly face patients, staff and visitors meet when arriving to the reception

**Qualifications and Experience**:

- Excellent communication skills (both verbal and written) and the ability to communicate with a wide variety of individuals
- Excellent customer service skills and attention to detail
- Experience of dealing with customers in a face-to-face environment
- Confident and Professional Telephone manner.
- Significant experience of working within a busy environment
- Knowledge of Microsoft Office, particularly Word and Excel
- Ability to work on own initiative
- Maintaining a professional conduct at all times
- A caring and mature approach to patient care

**Location - 92 Harley Street, London. W1G 7HU**

**Salary - Competitive - Depending on Experience)**

**Hours - Full Time 37.5 p/w - Monday-Friday - 12 Months FTC



  • London, United Kingdom TFP Fertility Full time

    We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class...


  • London, United Kingdom TFP Fertility Full time

    We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class...


  • London, United Kingdom ApotheCom Full time

    MEDiSTRAVA (an Inizio company) is an exciting and innovative leader in the field of medical communications. Drawn together from various backgrounds including the pharmaceutical industry, research, marketing, medical writing, medical affairs, data science, digital media and behavioural sciences, we have the experience and all-round ability to conceive and...


  • London, United Kingdom TFP Fertility Full time

    We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of women’s health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class...


  • London, United Kingdom St George's University Hospitals NHS Foundation Trust Full time

    The views of our local communities and people who use our services are important to us. We want to know when things have gone well, but also when we don’t get things right, so that we can learn and improve. Led by the Group Associate Director of Patient Experience, the Patient Experience Team covers national surveys, local surveys, learning from...

  • Patient Support Asst

    2 weeks ago


    London, United Kingdom Compass Group Full time

    **More about the role**: **Patient Support Assistant** - Prepare hot and cold meals, - Lay out food and counter display so they look attractive & inviting - Ensure all food is stored safely and at the correct legal temperatures. - Serve all customers in a polite and friendly manner - Use of tills and cash handling. - To maintain the cleanliness and hygiene...


  • London, United Kingdom Village Vet Full time

    We are currently seeking an enthusiastic animal lover to be part of our current team as a Patient Care Assistant, working enthusiastically to help maintain a happy, efficient and effective working environment. Village Vet Queens Park is within walking distance of the Bakerloo line and train lines. The practice is well equipped and we support a variety of...


  • London, United Kingdom Croydon Health Services NHS Trust Full time

    Patient Pathway Support - Band 2 The post holder’s duties will include making follow up appointments for various outpatients clinics, dealing with telephone and face to face queries and preparing documentation for clinics. The post holder will liaise with patients, GPs, consultants and other departments in the hospital. Interview Date TBC The post...


  • London, United Kingdom Croydon Health Services NHS Trust Full time

    Patient Pathway Support - Band 2 - Main Area - Dermatology and Breast The post holder’s duties will include making follow up appointments for Dermatology, dealing with telephone and face to face queries and preparing documentation for clinics. The post holder will liaise with patients, GPs, consultants and other departments in the hospital. Interview...

  • Physician Associate

    4 weeks ago


    London, United Kingdom Parkview Surgery Full time

    The following are the core responsibilities of the physician associate. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The physician associate will work within their scope of clinical practice and: a. Identify, signpost or refer patients at risk of developing...

  • Nursing Associate

    4 weeks ago


    London, United Kingdom Central London Community Healthcare NHS Trust Full time

    An exciting opportunity has arisen for an enthusiastic and motivated band 4 Nurse Associate to join the Harrow Community Nursing Team - Central London Community Health Care Trust. The post will be based at in Harrow The post holder will be joining a well-integrated and established multi-disciplinary team providing nursing care to a varied caseload of...


  • London, United Kingdom London International Patient Services Full time

    **Healthcare Assistant - Full Time, 40 Hours Per week, including evenings and weekends, Part - time hours + Bank positions available - Band 3 - £25-28k.** London International Patient Services (LIPS) redefine private healthcare with a visionary approach, blending retail excellence and comprehensive world class patient services. Soon to be launching a new...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a hardworking, enthusiastic and motivated individual to join the Trust Patient Safety Team as a Patient Safety Specialist (Band 8a AfC), within the Quality and Assurance Directorate. The Trust Patient Safety Department consists of 8 team members focused on improving patient safety and delivering the Trust’s patient...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Exciting new opportunities have arisen to work within the Trauma and Orthopaedics department at Guy’s and St Thomas NHS Foundation Trust. The department is responsible for secretarial service to all our consultants on both the elective service at Guy’s Hospital and the Fracture Clinic service at St Thomas’ Hospital. **The 3 roles are full-time**: -...

  • Nursing Associate

    4 weeks ago


    London, United Kingdom Whittington Health NHS Trust Full time

    Nursing Associate - Band 4 **Contract**: Permanent 37.5 hours per week Whittington Health is an integrated care organisation looking for dynamic, compassionate and motivated Nursing Associates to join our teams. We have opportunities to work in our services across our hospital site. Successful applicants will become part of friendly and supportive teams,...


  • West London, United Kingdom Novartis Full time

    **Location: London, Hybrid working, #LI-Hybrid** **About the Role**: We are looking for a Senior Patient Safety Specialist to support the management of Patient Safety operational processes at Country Organization ensuring compliance with Novartis global and local procedures, national and international regulations/ standards/ guidelines for vigilance of both...

  • Lead Receptionist

    4 weeks ago


    London, United Kingdom London International Patient Services Full time

    Job Overview: We are looking for an experienced and enthusiastic lead receptionist to join our dynamic team. As the face of LIPS Healthcare, you will be an ambassador for our services offering both patients and consultants an excellent level of concierge and service. The main function of the role is to lead and support the clinical team to provide the...

  • Nursing Associate

    7 days ago


    London, United Kingdom Central and North West London NHS Foundation Trust Full time

    Nursing Associate - Hillingdon - Woodland Centre - Oak Tree Ward As a Nursing Associate you will work with the multi professional team and a Registered Nurse to assess, plan, organise and deliver clinical care in line with service and patient needs, as agreed with supervising clinicians. You will work independently under the leadership of registered nurses...

  • Nursing Associate

    4 weeks ago


    London, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

    The Nursing Associate contributes to the health and well being of patients and applies across all health and care settings. The Nursing Associate will deliver high quality, personalised, safe, compassionate care in the best interest of patient. The Nursing Associate is equipped with the knowledge, understanding, skills, attitudes, and behaviours across the...

  • Physician Associate

    7 days ago


    London, United Kingdom Purosearch Full time

    Job Title: Physician Associate Location: Finsbury Park, London Company Overview: A dynamic healthcare team in Finsbury Park, London, is seeking a skilled and compassionate Physician Associate to join them in delivering high-quality medical services to their diverse community. Position Overview: The Physician Associate will play a vital role in the...