Apprentice Service Receptionist

3 weeks ago


Blackburn, United Kingdom Stoneacre Motor Group Full time

**Apprentice**

***

**Apprentice salary**

***

**Full-Time**

***

**Closes: 30-03-2023**

**Job Details**:

- Apprentice Aftersales Receptionist

**Location: Blackburn**

Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company.

***

**Job Purpose**
- To observe and gain knowledge and skills of how to identify customer’s needs.
- To assist in capturing information relating to the repairs, routine maintenance, and diagnostic work on vehicles as per written instructions or as directed by the customer.
- To attend all relevant training and academy courses as required.

***

**Reports to: Service Advisor / Mentor**

**Key responsibilities**:

- Advise customers about necessary Service / Parts for routine maintenance / repairs.
- Answer telephone queries and respond to customers’ needs.
- Collect data from customers to facilitate and qualify the customer service or repair requirements.
- Prepare repair order documents.
- Deal with queries and complaints in a professional manner.
- Demonstrate consistent good customer service.
- Explain the work performed / parts requirements and the charges to the customer.
- Adopt flexibility to meet the needs and demands of the business.
- Maintain a safe working environment

**Key competencies**:

- **Communication**

Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others’ views and requests. Obtains information and checks level of understanding through effective questioning techniques.
- **Customer Focus**

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealer. Able to translate this into actions to deliver high levels of customer satisfaction.
- **Analytical Ability**

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions, and issues, escalating where necessary.
- **Effective Control**

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.
- **Relationship Building**

Develops productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
- **Technical Ability**

Demonstrates and maintains an appropriate level of technical expertise for an aftersales advisor in the motor industry.
- **Brand Alignment**

Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.

**Personal Qualities**

***

We are looking for individuals who are willing to develop their personal skills in an automotive environment. You should demonstrate a thirst for knowledge, reliability, integrity, and dedication to the role. This is an important role in an accident repair centre, which requires theory knowledge and practical ability to complete.

**Qualifications**:

- GCSE Maths and English or equivalent.
- Computer literate, especially Microsoft Office / Excel.
- Will be enrolled on a Level 2 Customer Service Standard - Duration of apprenticeship 12 months

**Future aims**:

- Learners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.

At the end of the programme, you will be a fully qualified Service Advisor/receptionist and may have the opportunity to progress further through our
Continuous Professional Development Programmes.



  • Blackburn, United Kingdom First 360 Apprentice Full time

    **Are you looking for a career in Law & Business?** **Do you want to earn money whilst gaining the skills in the sector?** **Can you easily commute to Blackburn BB1?** We are an ambitious and dynamic law firm with a valued ethos of providing outstanding client care and service. We are looking for a responsible individual to perform a variety of tasks....


  • Blackburn, United Kingdom Hamara Solicitor Full time

    **Brief overview of the apprenticeship** We are looking for a responsible Customer Service Practitioner to deliver high quality services and products to customers. Duties include displaying excellent communication skills in order to meet customer satisfaction and possessing detailed knowledge on the product in question to be able to sell to relevant...

  • Receptionist

    1 month ago


    Blackburn, United Kingdom Brook Street Full time

    Temporary Contract - Receptionist Monday - Friday - Office Hours May be required to work until 7pm once a week on a rota basis 37hrs per week Job Role - Receptionist Pay rate starts at £9.65 Increasing to £9.69 after 12 working weeks Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on...


  • Blackburn, United Kingdom First 360 Apprentice Full time

    **Are you looking for an Apprenticeship in Business Administration?** **Do you have a strong interest in Business Development & Sales?** **Can you easily commute to Blackburn?** Our clients are seeking a Business Administration Apprentice with strong organisational skills for effective task management, excellent communication abilities to liaise with...

  • Receptionist (Ad Hoc)

    1 month ago


    Blackburn, United Kingdom Samson Security & Facilities Full time

    Samson Security has a Bank vacancy for a Receptionist to cover the main reception duties across a range of NHS Primary Care Centres in the Blackburn area. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organisation, Attention to Detail. Samson Security is committed to providing an excellent service to the NHS through...


  • Blackburn, United Kingdom Jark Recruitment Full time

    We are looking for a smartly presented receptionist to be the face of a business centre in Blackburn, Lancashire. We are looking for a confident individual with excellent communication skills. Receptionist Job Duties: - Taking and directing calls through the business centre - Completing administrative tasks like filing and delivering and accepting mail -...

  • Hotel Receptionist

    1 month ago


    Blackburn, United Kingdom Foxfields Country Hotel Full time

    Job description Come join our amazing team at Foxfields Country Hotel. We are looking for a fun, positive, energetic individual who love making dreams come true for our guests. We are a country house hotel located in the Ribble Valley, providing guests with best in class accommodations, dinning, wedding venues and special events. As a receptionist you are...


  • Blackburn, United Kingdom Olive Medical Practice Hollins Grove Surgery Full time

    Your role is to enable the Surgery to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Accountable for ensuring that the practice policies and procedures are followed which support the design and delivery of the services are implemented by your team within the Surgery. We require you to deliver the...

  • Receptionist

    1 month ago


    Blackburn, United Kingdom 09 Reception Full time

    **Person Specification** We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner....


  • Blackburn, United Kingdom Jark Recruitment Full time

    We are seeking a highly organized, detail-oriented and smartly presented individual to join our team as a Business Centre Receptionist/administrator based in Blackburn, Lancashire. Receptionist Job Duties: - Taking and directing calls through the business centre - Completing administrative tasks like filing and delivering and accepting mail - Maintaining...


  • Blackburn, Blackburn with Darwen, United Kingdom findajob.dwp Full time

    Dolly's Tearoom in Darwen are recruiting for an Apprentice Commis Chef. The successful candidate will work towards their Level 2 Catering and Hospitality qualification which will take approximately 20 months to complete.Duties: Hands on learning in the kitchen from hygiene to food preparation and service. Assist with the production of high quality, freshly...


  • Blackburn, United Kingdom Vdeles Full time

    As an Apprentice you will receive training in all aspects of Hairdressing and will assist the stylists in the day to day running of the salon. The apprentice will be expected to: - Meet and greet clients - Assisting stylists - Reception duties - Cleaning duties - Training The stylists will expect you to work closely alongside them observing assisting with...


  • Blackburn, United Kingdom Stoneacre Motor Group Full time

    The Vacancy About the role… We are excited to be recruiting for an Apprentice Parts Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment...


  • Blackburn, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship in Digital Marketing & Web Development?** **Can you commute to Blackburn, BB2 4JF?** **Job Duties & Responsibilities** **Digital Presence**: - Assist in creating and scheduling content that highlights our logistics services across social media platforms. - Monitor social media channels for industry trends and...


  • Blackburn, United Kingdom Zitko Group Full time

    **Tech Support Apprentice - Chubb Fire & Security** Build a rewarding engineering career with one of the world’s - leading security providers._ Our four-year Level 3 Tech Support Apprenticeship Programme is designed for people who want to build a rewarding career in a professional field that offers tremendous long-term opportunities. We will provide you...


  • Blackburn, United Kingdom Zitko Consulting Ltd Full time

    **Apprentice Tech Support Engineer - Chubb Fire & Security** - Build a rewarding engineering career with one of the world’s leading security providers._ Our four-year Level 3 Apprenticeship Programme is designed for people who want to build a rewarding career in a professional field that offers tremendous long-term opportunities. We will provide you with...


  • Blackburn, United Kingdom Stoneacre Full time

    Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company. Stoneacre is a unique automotive company having its own regulated Ofsted training Academy. Your apprenticeship will include excellent and extensive on and off the job training at our...


  • Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description Darwen Vale High School Blackburn Road, Darwen BB3 0AL **Job Title**: Exams Administration Apprentice **Grade/Salary**: National Apprentice Wage - £5.28 per hour **Contract Type**: Fixed Term **Contract Terms**: 37 hours per week Term Time and INSET days (39wks) **Closing Date**: 12th June 2023 **TO APPLY FOR THIS VACANCY PLEASE...


  • Blackburn, United Kingdom UNIFIED WORLD COMMUNICATIONS LTD Full time

    Customer Service/Business Administration Apprenticeship Department: Customer Services Location: Blackburn Job Purpose Statement: As a business we excel at customer service, the role of a customer service adviser is a challenging and rewarding position. The Customer Service advisor is the first point of contact and to handle each task with a professional,...


  • Blackburn, United Kingdom TDK Architectural Hardware Full time

    Company Bio Established in 1990 in Blackburn, Lancashire, we have grown into one of the region's leading architectural ironmongers, supplying direct to the public and giving you the best savings possible, thanks to our international supply network. Description • Dealing with incoming live chat enquiries • Answering incoming Customer Service...