Customer Service Supervisor

2 weeks ago


Nottingham, United Kingdom Holcros Ltd Full time

**About the Company**

Our team at Leisure Outlet has over 50 years' of collective experience working within the leisure industry.

Leisure Outlet has been providing products online to outdoor enthusiasts since 2005; our close knit Nottingham based family business, works with award winning, industry leading brands. Our mission is to use our knowledge, skills and expert advice in providing first-class customer service.

Our understanding of, and passion for, the great outdoors, enables the Leisure Outlet team to select the best range of leisure products, for lovers of the outdoors; whether that’s camping, caravanning, motor homing, kayaking, walking or simply relaxing in the garden.

**Duties and Responsibilities**

Within the supervisor role you will provide leadership and support to maintain and improve the level of customer service throughout the business. Supporting, developing, and managing a small team whilst completing other day to day tasks.
- Lead and supervise a small team
- Maintain and continually improve the quality of the service provided by Leisure Outlet
- Dealing with customer queries and complaints
- Providing support at our shows
- Maintain a highly motivated team
- Management and reporting of targets and performance
- Identification and implementation of training needs within the team

**Skills and attributes**
- Positive attitude
- Determined and self-motivated
- Ability to work at a fast pace and under pressure
- Strong verbal and written communication skills
- IT skills (proficient in Microsoft Word and Excel)
- Attention to detail
- Confident with the ability to be able to supervise, motivate and develop a team
- Good time management and organisation skills
- Sales experience would be an advantage
- Retail supervisor experience would be an advantage

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location



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