Front of House Assistant

7 months ago

Bolton, United Kingdom Total Fitness Full time

**BENEFITS**:

- Training and development opportunities that will enable you to advance as far as your talent and determination will take you
- Free membership for you and a loved one plus 2 discounted memberships for partners, family members or friends
- Workplace Pension Scheme
- Discount on retail and cafe products
- 28 days holidays including public/bank holidays (pro-rata for part-time staff)

We’re made of more, because you are.

This position is a combined role, which acts as a central point for members to contact you as well as providing a service in our Cafe. When we say Cafe, we're not expecting you to be 'Jamie Oliver' but we are looking for someone who can find their way around a kitchen and be polite and friendly with our members You will be the first point of contact for members to deal with members and business enquiries in a polite and friendly manner and to ensure that they are actioned accordingly. As well as this, you will be taking orders and catering simple food menus to high standards and ensuring time management is met when serving customers. You will need to have a cleaning cloth handy, as we like our members to sit and dine in clean and tidy environment.

**What does the role involve?**
- We have availability for 16 hours part time per week - pay dependent on age
- Provide excellent customer service to our members
- To ensure that daily, weekly and monthly cleaning is completed in line with company standards, assisting with other areas as directed by the Management team
- To prepare well presented food for our members
- To clear and tidy eating surfaces, ensuring that a high standard of cleanliness is maintained
- To answer the telephone within 5 rings, in a friendly and professional manner, following the set procedure and to direct the call as efficiently as possible to the correct extension

**What are we looking for?**
- Fun and friendly person
- Excellent communication skills
- Customer focused
- Ability to deal with members in a polite and professional manner
- Ability to cope under pressure

**Job Type**: Part-time

Pay: Up to £11.44 per hour

Expected hours: 16 per week

Ability to commute/relocate:

- Bolton: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- DBS Certificate (preferred)

Work Location: In person

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