Credit Controller

**About the Role**:
**Credit Controller**
**Barrow-in-Furness, Cumbria**
**Full-Time, Permanent**
**Flexible/Hybrid working**

**The Company**:
James Fisher is a leading service provider in marine transport, energy and defence sectors around the UK and Globally. Since our beginnings in 1847, the company has developed from a ship-owner into a provider of marine and specialist technical services of the highest quality, building on the experience and expertise gained over more than 150 years of operating in the marine environment. James Fisher brings practical experience, innovation and commercial best practice to all of clients’ projects and services. We are passionate about our business, proud of the depth of expertise and commitment in our staff, and confident about our future.

**The Role**:
This role is within the Shared Services Credit Control team at James Fisher’s head office in Barrow, performing centralised credit control activity for a large part of the group. The team plays a pivotal role in ensuring the Group meets its cash collection targets and effectively manages credit risk.

**Key Duties & Responsibilities**:

- Cash collection on responsible accounts, maximising receipts on all invoices due for payment.
- Follow best practice credit control process, including sending timely statements to customers and following up on collection procedures.
- Timely resolution of customer queries, either from within the team or holding internal operational contacts to account to provide quick responses.
- Control credit risk through review of credit limits using external platforms.
- Set up of new customer accounts and cash allocation.
- Critical evaluation of processes and the identification of continuous improvement of operating efficiencies.
- Ensuring invoices are received following invoice submissions to enable on time payment.
- Maintenance of invoice query records within accounting package.
- Establish a rapport with customer purchase ledger departments to enable more efficient processing and recovery of outstanding invoices..
- Regular phone calls with customers ahead of invoice due dates to ensure invoices are scheduled for payment in accordance with agreed terms and conditions..
- Generation of weekly and monthly credit control reports.
- Compliance with Company’s policies and procedures.
- Maintenance of robust audit trail for cash collection and query resolution.

**What we are looking for**:
**Results driven - **Strive to meet targets and SLAs on cash collection and other deliverables to meet stakeholder expectations for service delivery.

Build partnerships between credit control and internal / external stakeholders: develop and leverage relationships to deliver the best results on query resolution and cash collection.

**Team player - **Contribute to the team achieving its overall cash target and SLAs, supporting colleagues where required and playing a positive role within the team.

**Tenacity - **seek resolution to queries, push customers for payment and escalate overdue with determination and energy.

You will need excellent communication skills and problem-solving ability, with a right first time approach for fixing issues and excellent attention to detail.

**Qualifications & Experience**:

- Previous credit control experience not essential, enthusiasm and willingness to learn. On the job training will be provided as required.