Postgraduate Programmes Co-ordinator, Management

2 months ago

Lancaster, United Kingdom Lancaster University Employment & Recruitment Service Full time

This role will support the professional management of postgraduate programmes, in the Management School Postgraduate Office, providing a high level of administrative support to the full time MBA programme team, partner institutions and students.

The role is expected to provide a high level of service to students, to ensure a consistent student experience and to support the Programme Officer as appropriate.

**Please note**:this is a non-student role

**Preferred start date**:6th March 2023

**Expected end date**:26th May 2023

**Location**:Remotely (in the UK) and on the Lancaster University campus

**Hours per week**:36.5 hours per week

**Major Duties**:
**Programme Administration**

Working with the Postgraduate Programmes Officer, Programme Director and wider team, deliver a high level of customer service to students and internal stakeholders involved on the programme.

The role holder will be responsible for programme administration in the following areas:

- Making practical arrangements for programme induction in liaison with the Programmes Officer and Programme Director.
- Liaising with module teams (tutors and international partners) regarding module delivery and arrangements, making travel arrangements where appropriate.
- Managing room bookings and timetable changes.
- Responsibility for the preparation and procurement of module materials (including updating Moodle) in a timely manner to provide a high level of customer service for students.
- Supporting the production of programme documentation such as the Programme Handbook.
- Responsible for making exam arrangements for the programme.
- Responsibility for updating the LUSI courses handbook and maintain the database of postgraduate student information including personal details, attendance, and the academic record.
- Provide guidance and information on all aspects of the programme content and programme requirements and regulations.
- Coordination of attendance monitoring; escalating problems as they arise to either the Programme Officer or Director as appropriate

**Assessment**
- Responsibility for the receipt and distribution of assessment/marking in a timely manner; keeping accurate records of work received, academic malpractice and subsequent marks; and following-up, by way of correspondence, coursework extensions, late or missing assignments.
- Liaising with tutors teams regarding completion of moderation.
- Recording marks and maintaining an accurate record on LUSI and ensure marked work is returned to students in a timely manner.
- Assist in preparing documentation for programme boards including sending information to External Examiners.
- Support as required the delivery and preparation for Exam Boards
- Ensure that all assessed work is stored in a secure place for the correct time-period in line with university and external regulations.

**Student Experience**
- The role holder will support the Programme Officer to deliver service excellence in relation to student experience and throughout the student journey.
- The role holder will be the first point of contact for students and is supported in responding to student queries by the Programmes Officer.
- The role holder is expected to provide pastoral care to students exercising initiative and discretion and liaising with departmental and central contacts, or partner institutions, when required.

**Quality Assurance**
- To ensure compliance with university regulations and procedures and to provide advice on the assessment process to students and colleagues.
- To ensure that AASCB assurance of learning templates are completed and to track students’ progress.
- To assist in professional accreditation processes e.g. Chartered Management Institute and AMBA.
- To organise module and programme evaluation surveys and contribute to the Annual Programme review process.

**Other Duties**
- To provide support to the Programme Officer in relation to budgets.
- To support the servicing of programme meetings, for example, Staff Student Committees.
- To provide cover for other members of the Postgraduate Office support staff team as required.
- To carry out any other duties appropriate to the grade as required by the Postgraduate Manager, Operations Manager or Head of Faculty Administration

**Person Specification**
- Proven track record working in a busy office environment
- Excellent communication skills in face-to-face, electronic, telephone and written communications, including the ability to communicate information in a clear and appropriate manner
- Experience of co-ordinating a busy and varied workload and the ability to prioritise and meet deadlines with mínimal supervision.
- Ability to make pro-active contribution to the continuous improvement of systems and procedures.
- Ability to develop effective working relationships across a wide range of people, offering a consistent and high standard of customer service.
- Excellent organisational and administrative skills with a systematic approa

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