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After Sales Co-ordinator

3 months ago

Wellingborough, United Kingdom Emplas Window Systems Ltd Full time

We’re one of the UK’s largest window and door manufacturers but we remain true to the principle on which we were founded in 1979, which is to be the trade frame (trade window & door) fabricator of choice.

Like many of our customers, we’re still a family-owned business. We don’t answer to venture capitalists or banks. Instead we answer to our customers and are committed to delivering the highest levels of product quality and service to them.

**Position**:
**KEY RESPONSIBILITIES AND DUTIES**

1 - First contact point for all After Sales Work instructions, ensuring the end customer is contacted according to the Main Contractors Service Level Agreements (SLAs).

2 - Log instruction in the internal database and allocate the Service engineers appointment within the allocated ‘emergency’ level as stipulated by the contractor in the works instruction.

3 - Ensure the service engineers diary for the area is completed and up to date ensuring all days are filled to capacity.

4 - To ensure all materials required are either logged under the Customer Complaint Form (CCF) procedure or replacement stock jobs are raised and signed off.

5 -Ensure all materials are readily available for the engineers to collect prior to call to guarantee the call is completed first time.

6 - Keeping all internal service call schedules up to date. Including Daily service instruction log, weekly diary for the engineers and Weekly service call log.

7 - Ensure the engineers completion site audit pros are sent back to the main contractor when job completed and closed down.

8 -Ensure all Main Contractors portals are up to date with date instruction booked for, completion date, and any correspondence applicable to the instruction.

9 - Responsible for all CCF return management that arise from replacements, working closely alongside their designated engineer.

**Requirements**:
**EXPERIENCE**

Minimum 1-2 years Customer Service experience.

**SKILLS/QUALIFICATIONS**

Excellent Administration and organisational skills.

Excellent communication skills both written and verbal.

Able to work as part of a team and using your own initiative.

Able to be flexible and work within a fast-paced environment.

Personal Specification.

Excellent Attention to detail.

Experience of using Window Designer or similar software.

Excellent customer service and communication levels.

Excellent working knowledge of Microsoft Word, Excel and Outlook.

**Other information**:
**Working hours** - Monday to Friday - 9am until 5pm (37.5 hours per week)

**Salary** - up to £24,000 per annum (DOE)

**Benefits**
- Career progression and personal development
- Quarterly Team based bonus
- Recognition Awards
- Length of Service Rewards
- Employee Assistance Programme: 24/7 helpline & face to face counselling
- Workplace Pension
- Social Events
- Free car parking

Thank you for your interest in working for Emplas. If you feel you have the required experience for this role please send your CV with a short note explaining your most relevant experience and we will be in touch.