Digital Application Support

3 weeks ago


Welwyn Garden City, United Kingdom Hertfordshire Community NHS Trust Full time

Have advanced knowledge in all software supported by this team by enhancing knowledge of the systems from a technical aspect but also the way it is utilised by our organisation
- Work alongside the Project Managers/wider Technology & Innovation team to maintain apps, software and other organisational systems implemented by the Technology & Innovation team.
- Implement departmental policies within own working area and propose changes to working practices as a result of new guidelines or legislation.
- Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally. Expected to be the key specialist in software that the team supports
- A big thank you for considering joining us at Hertfordshire Community NHS Trust.
- You’ll find it a great place to work with many benefits offered to you as a member of our staff.
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities. Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision.
- Provide technical support regarding a spectrum of software implemented by the Technology & Innovation team.
- Take initiative and support continuous improvement of customers experience by proactively identifying case trends, researching potential challenges, and creating solutions.

system and business improvements.
- Analyse user processes and produce data and process flow diagrams as well as
- reports and recommendations for improvements.
- Be able to grasp technical concepts and new product functionality quickly
- Be responsible for planning, organising, and managing their own workload effectively to maintain an efficient service, adhering to timescales in an environment where priorities are frequently changing.
- Develop, implement, and maintain effective systems and processes to ensure effective administrative support, making maximum use of technology.
- Manage, co-ordinate and implement initiatives and events as required, ensuring all necessary elements are covered and deadlines achieved.
- Prioritise workload and tasks, plan own timetable working within the constraints of deadlines.
- Engage with staff at all levels, responding to queries relating to digital project matters.
- Be a good communicator - confident, clear, and warm with a flexible and constructive approach to staff and the team alike.
- Take the lead on creating, updating, and uploading new and updated documents onto the internal intranet/external internet.
- Support the Technology & Innovation team in progressing the Digital strategy.
- Liaise with the Deputy Director of Technology & Innovation/Project Managers as appropriate.
- Actively participate in meetings.

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.



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