Helpdesk Administrator

1 month ago

Petersfield, United Kingdom Accountability Recruitment Full time

**Responsibilities**:

- Update company software (Clik) and client portals efficiently to reflect new work requests and job completion
- Liaise with clients and Contracts Managers to ensure good communication on all aspects of works required and undertaken, including relevant documentation
- Follow and enhance company procedures to ensure works are carried out competently and efficiently
- Deal with incoming calls to the helpdesk, taking messages for managers, providing updates, and raising reactive jobs
- Compile and issue engineers' job packs, including permits
- Manage reactive and planned works with the helpdesk team
- Plan and oversee the work of engineers and associated administration

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25-37.5 per week

**Salary**: £20,000.00-£23,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Petersfield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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