Helpdesk Administrator

We are currently recruiting on behalf of a Facilities Management company based in Petersfield, Hampshire, who are looking for a Helpdesk Administrator to join there growing team.
- **Job Overview**:_

Your duties will include liaising with clients & contracts managers as required to ensure good communication on all aspects of the works required & undertaken including all relative documentation. You will be required to use the Clik system and ensure the system and client portals are updated efficiently to reflect new work requests and works carried out/job completion.

Due to the location of the role, full UK drivers license is required in order to commute.
- **Responsibilities**:_
- To plan and oversee the day engineers
- Work with Engineer supervisors and engineers to ensure client satisfaction
- Operation and updating of company software operating system, Clik
- Ensure Clients portals are updated on work status as required
- To deal with incoming calls to helpdesk - taking messages for managers, providing updates and raising reactive jobs.
- Liaise with clients, helpdesk and contracts managers to ensure issues are dealt with in a timely manner
- To compile and issue the engineers jobs packs including permits
- Work with helpdesk team to manage reactive and planned works
- Provide cover for other helpdesk roles as & when required - Planner, Sub-con administrator & PPM office
- Undertake any other duties as requested by Line Manager
- **Package**:_
- _**Monday - Friday**_
- _**£23k-£27k PA**_
- _**Days**_
- _**Permanent role**_
- **+ other company benefits to be discussed **_

**For more information please call TLP Recruitment - Southampton now**

Please note that it is our policy to add the details of all applicants to our database. TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

INDSOUTH

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Petersfield, Hampshire: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: INDSOUTH