Transport Officer

5 months ago

Chelmsford, United Kingdom Essex County Council Full time

**Transport Officer**

Fixed Term, Full Time

Up to £31,868 per annum

Location: Chelmsford

Working Style: Anywhere worker

**Please note this is a fixed term contract opportunity for a period of 2 years.**

**The Opportunity**

Transport officers will work as part of a flexible, customer focused team fulfilling activity within the Community and Education Travel team in the Integrated Passenger Transport Unit (ITPU). This role will support delivery of the Councils portfolio of transport services to ensure that a high-quality transport service is provided to the people of Essex.

Working with service managers and colleagues across ITPU, transport officers will provide insight to the strategic vision of integrated transport by challenging the traditional segregation of activities and will have the ability to identify opportunities to integrate transport to maximise transport solutions in Essex.

**Accountabilities**
- Use knowledge, experience, and analysis to deliver transport to passengers across the County, supporting ITPU leaders to shape the network of transport services to ensure outcomes for citizens are met.
- Process requests and information in accordance with guidelines, ensuring deadlines, target and performance indicators are met and maintain passenger and financial records in accordance with legislation.
- Work collaboratively with colleagues across ITPU to manage financial processes and record both spend and income and analysis to provide advice to managers on service performance and opportunities for efficiencies
- To oversee operational delivery of passenger transport contracts and suppliers to ensure performance and improvements are monitored and highlight issues to relevant managers to agree appropriate actions.
- Be part of a customer focussed team to ensure complex situations are dealt with in a timely manner working with partners and stakeholders to resolve operational issues in a proactive manner
- Contribute to activity which ensures service levels and costs are applied to ECC‘s service provision that maximise the benefit to local residents and ensure local solutions to ensure ECC financial risks are managed.
- Oversee bus registrations and contribute to impact assessments to determine service levels following changes to the network. Coordinate outcomes, implement and evaluate consultations.
- Support implementation of integration projects to ensure outcomes are met, working with cross boundary colleagues when necessary and provide recommendations and feedback to managers on collaborative opportunities including digital and self-serve options
- Work collaboratively with partners to ensure the best overall outcome for the people of Essex, whilst protecting ECC’s interests ensuring compliance with all external and internal regulations.

**The Experience You Will Bring**
- Use knowledge, experience, and analysis to deliver transport to passengers across the County, supporting ITPU leaders to shape the network of transport services to ensure outcomes for citizens are met.
- Process requests and information in accordance with guidelines, ensuring deadlines, target and performance indicators are met and maintain passenger and financial records in accordance with legislation.
- Work collaboratively with colleagues across ITPU to manage financial processes and record both spend and income and analysis to provide advice to managers on service performance and opportunities for efficiencies
- To oversee operational delivery of passenger transport contracts and suppliers to ensure performance and improvements are monitored and highlight issues to relevant managers to agree appropriate actions.
- Be part of a customer focussed team to ensure complex situations are dealt with in a timely manner working with partners and stakeholders to resolve operational issues in a proactive manner.
- Contribute to activity which ensures service levels and costs are applied to ECC‘s service provision that maximise the benefit to local residents and ensure local solutions to ensure ECC financial risks are managed.
- Oversee bus registrations and contribute to impact assessments to determine service levels following changes to the network. Coordinate outcomes, implement and evaluate consultations.
- Support implementation of integration projects to ensure outcomes are met, working with cross boundary colleagues when necessary and provide recommendations and feedback to managers on collaborative opportunities including digital and self serve-options..
- Work collaboratively with partners to ensure the best overall outcome for the people of Essex, whilst protecting ECC’s interests ensuring compliance with all external and internal regulations.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.

To read more about us please visit: Climate, Environment and Customer Services

**Why Essex?**

Essex County Council has a location to be proud of.

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