Multi-track File Handler

4 months ago

Liverpool, United Kingdom Carpenters Group Full time

**Job Purpose**

Deal with all aspects of litigated and non-litigated personal injury claims predominantly but not exclusively where there has been a minor brain injury (usually with additional injuries). Ensuring those clients that have suffered a minor brain injury are asked the right questions to identify and assess the extent of the injury, their capacity, their vulnerability, which experts should be instructed and to run those cases to a successful and timely conclusion. Where appropriate to ensure that injuries that are not minor or where the client is not recovering are referred to the Multi Track or Serious Injury Teams.

**Key Duties and Responsibilities**
- Putting client care at the forefront of all that we do to ensure the client has the best client journey.
- Ensuring that the full extent of the clients injuries are understood.
- Deal with Fixed Fee and Portal RTA, Untraced and Uninsured MIB claims with the intention of maximising damages for the client, by considering and pursuing all relevant heads of loss. There may be scope to deal with some standard cost cases too.
- Experience of running own portal and fixed fee cases previously.
- Instruct Counsel
- Attend conferences, hearings and CMC’s with Counsel when necessary
- Take a pragmatic commercial approach to settlements and advising clients as to litigation/cost risks
- Ensure any appropriate instructions are obtained from any relevant lay and/or insurance clients
- Ensure any appropriate instructions are obtained from clients
- Prioritise Court directions ensuring all directions are complied with in a timely manner
- Achieve and exceed various targets set in relation to fee income, settlements, closures, issuing and five star client reviews
- Ensure clients are kept informed and up to date on a regular basis throughout the life of the claim by proactive communication
- Build a rapport by speaking/meeting with clients when possible to ensure a consistency of service and to ensure insurers loyalty to the Firm
- Building constructive and positive working relationships with Defendant Solicitors and Insurers
- Check the authenticity and validity of claims by speaking with clients regularly and carrying out due diligence checks on social media platforms and on line searches
- Continually risk assess from the outset and duration of the case to ensure that the prospects of success are sufficient to justify continuance and to extract from cases where prospects of success fall below 51%
- To minimise Wip and disbursement write off
- Build a relationship with clients to minimise the possibility of complaints and to enhance the reputation of the Firm and the service it provides
- Ensure that any relevant insurer is kept updated and fully informed as to the progress of any claims to reduce any potential exposure/liability and to increase saving
- To ensure that correct retainers and rates are sent to the client, that costs estimates are updated annually and retainer rates reviewed regularly
- Obtain all relevant documentation from clients at the outset and during the case
- To only instruct experts and counsel that are on our approved list of experts
- Ensure that the correct medical and other evidence is obtained in order that the claim can be advanced and/or maximised.
- Discuss liability and/or quantum offers with the relevant parties
- Assist new or less experienced members of the team with any issues in terms of clients, referrers, external agencies and procedure etc.
- Liaise with Multi Track Team Manager or Head of Multi Track to take more contentious files and deal with them under supervision to expand knowledge and experience
- Where applicable increase numbers of multi-track cases within caseload to further develop own level of experience

**Experience & Knowledge**
- An experienced file handler with at least 2 years’ experience of running their own case load in the personal injury field
- A proven track record of running a successful portal, fast and/or multi-track RTA caseload
- Knowledge of how to run cases on the OIC Portal
- Hitting billing and other KPIs
- Have a good working knowledge of the CPR and/or and other relevant case law and/or legislation and progressing claims in a timely manner in accordance with the CPR
- Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner
- The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc.
- Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge.
- Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues.

**About us**

We are one of the leading providers of insurance and legal services.

Our focus is always on the customer and ensuring

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