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Receptionist

5 months ago

Edinburgh, United Kingdom ISS Facility Services Full time

**Receptionist**

**Contract: Banking**

**Location: Edinburgh, EH2 4LH**

**Hours of work: 47.5**

**Working Pattern: Monday to Friday, 8:00am - 5:30pm**

**Contract Type: Permanent**

**Salary: £10.90**

Are you outgoing and friendly? Can confidently build rapport with customers and colleagues?

As a Receptionist with ISS UK, you will be an ambassador for both ISS and our clients. The role of a Receptionist/Host is a key responsibility, and this is why we seek and develop unique individuals to lead the way, enabling you to be at the forefront of creating an exceptional experience for all who visit the workplace.

ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.

**The Role**
- Create a positive experience for guests and colleagues and provide amazing customer service at all times
- Be an exceptional spokesperson and engage with your guests queries about site and operations
- Build your knowledge of your environment and promote the various destinations, food services and activities
- Take opportunities to foster relationships and build rapport with guests and colleagues
- Keep an eye out for any innovations or improvements we can make to the workplace, site experience and culture, and be ready to share your ideas
- Emanate a positive energy during tours being an advocate the business by sharing your knowledge of the site’s workspaces, facilities and general culture
- Manage access & egress of the client building, including administer booking system for Visitor Management, Meeting Rooms, and Desk Bookings, within the client’s workspace & where needed the landlords shared workspaces.
- Patrolling the client’s facility, dealing promptly with any suspicious incidents which may occur onsite.
- Attend as directed to all incidents and act as a first line response in emergency situations.
- Respond to incidents inside the clients’ building when called upon for assistance.
- Escalating, communicating & reporting any incidents with the appropriate persons, Communications Centre, Line-manager, Regional Operations Manager & emergency services when necessary.
- Inputting into reports for any incidents or daily occurrences.
- Deal with any visitors to site in a polite and courteous manner.
- Logging and reporting issues to the Helpdesk providing all required details & updating the client (as needed) & escalate as required to the relevant persons.
- Monitor the site from a H&S & Security aspect, identifying, reporting any shortcomings to line-management.
- Liaison with visitors & contractors, ensure they are all inducted to site & that any shortcomings are rectified.
- Operate the CCTV network cameras and maintain the videotape management system.
- Deal with general queries made by the wider ISS team or client as and when necessary.
- Handle and record all lost and found property onsite.
- Monitor the car-park in-flow levels, disabled parking and redirection of visitors where necessary.
- Carry-out any reasonable request as directed by a line management.
- Delivery of mail room services to help meet the customer’s needs & in line with building processes & procedures.
- Ensure no security & data breaches happen within your area of control.
- Highlight any areas of improvement within your service delivery
- Be an active participant within ISS’s H&S processes, 10at10/Team Board meeting & Account Calls

**About You**
- You have fantastic customer service skills and you’re ready to take it to the next level
- You have a social and welcoming personality and can engage with everyone professionally
- You’re a team player but can confidently work independently
- You consider others and have the drive to help wherever you can
- Have experience working with relevant systems (e.g., MS Office)
- Ideally be screened in accordance with BS7858, SIA licenced & hold in date
- Emergency 1st Aid at Work certification or willing to undertake relevant training

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlac