Operational Support Officer

4 weeks ago

Morpeth, United Kingdom Sodexo Full time

Job Introduction
HMP Northumberland are recruiting for **Operational Support Officers (OSOs)**

Sodexo Justice aims to change lives for the better by reducing reoffending and improving the quality of life for those under our supervision and in our care. We deliver safe, effective and innovative custodial and community rehabilitation services that challenge offending behaviour, protect the public and offer individuals the opportunity to change their lives for the better.

As a working prison, we work towards the resettlement of residents upon their release into the community and their integration into society through the skills acquired while in our care. We are committed to supporting people to change their lives for the better and lead law-abiding lives. HMP Northumberland offers a variety of initiatives and programmes to help residents engage within the prison’s rehabilitative culture. This includes various educational and vocational qualifications, as well as a variety of opportunities for residents to learn new skills within our workshops and industries departments. We have têxtile, engineering and electrical workshops and can offer prisoners experience in horticulture, market gardens, cleaning, waste management and laundry services on site.

Being over 4 miles in circumference, the prison is a vast space with exceptionally kept plantation and currently houses over 1300 residents with a range of sentence terms.

Recruitment process:

- **Interviews to take place between the 24th -26th March**:

- **Start date 22nd May**:

- **Number of Jobs Available - 10**

Main Responsibilities
- Provide an efficient and effective support service to operational staff in designated locations within the prison, including Gatehouse, Control Room, Visits, Security, Stores and Residential control areas.
- Operate and monitor security and supervision systems within the prison.
- Operate and input data into Sodexo systems.
- Report any problems or concerns, potential breaches of security or Health and Safety hazards to the Duty Manager immediately.
- Ensure a thorough handover to incoming staff, making them fully aware of recent and forthcoming events.
- Undertake duties as required which contribute to the effective operation of the prison.
- Work in accordance with all Sodexo policies and procedures.
- High level of interpersonal skills.
- Excellent customer service skills.
- Have a proactive approach to Diversity, Equality and Inclusion.
- Have a proactive approach to Health and Safety.
- The ability to challenge inappropriate behaviour.
- Ability to perform tasks alone or in a team to a high standard without constant supervision.
- Proactive, systematic approach to tasks.
- Discretion to be displayed at all times and strict confidence to be maintained in all sensitive matters
- All mandatory training to be completed as and when required

**Flexible Working**

About The Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Package Description
**£22,330 per annum plus benefits**

**39 hour shift pattern working week, including evenings, every other weekend, regular night shifts and bank holidays. Flexible working available**

Sodexo offers the best range of employee benefits on the market. From discounts that reduce the cost of the weekly shop, to exclusive deals on holidays and keeping active. Our award-winning employee benefits platform offers everything YOU need to make life that little bit better every day.
- **Health and wellbeing incentives**:

- **Training and development opportunities**:

- **Reward and Recognition schemes**:

- **Flexible working available**:

- **Volunteering days**:

- **Cycle to work scheme**:

- **Life Assurance**:

- **Free parking on site**:

- **28 days holiday (inclusive of bank holidays)**:

- **Subsidised gym membership

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