Customer Service Advisor

1 month ago

Glenrothes, United Kingdom Fife Council Full time

**Proposed Interview Dates: Telephone testing and Interviews Week Commencing Monday 1 April 2024**

**Closing Date: Wednesday 27 March 2024**

**Contract Type: Temporary until 31 March 2025 (6 Positions Available)**

**Salary: FC4 £23,633.23 to £25,829.49**

**Working Pattern: 36 hours per week**

**Location: Bankhead, Glenrothes**

**Supporting Statement**

Please consider and demonstrate the following when completing your Supporting Statement:
**Job Details**

These are full time posts working 36 hours Monday to Friday. The contact centre is open from 8am to 6pm, after initial training working 9-5, shifts are allocated in advance and can include 8am starts or 6pm finishes.

You will earn a competitive salary of £23,633.23 to £25,829.49 (pro rata for part time hours and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.

These roles are based within the Repair Centre in the Customer Service Team who handle calls for Housing and Building Services. This is a Customer Service based role and you will require to be customer focussed and provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.

A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.

**The Person**
- You should have experience of providing excellent customer service and good communication skills which includes written correspondence.
- You should be able to use your own initiative, work independently and as part of a team.
- Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is desirable.
- You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work and change with a positive, pro-active approach.
- You must have the ability to use multiple IT systems and have excellent administrative skills.
- You should also have experience of responding quickly to changing demands and problem-solving skills

**Further Information**
- **Role Profile**:

- when preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
- **How We Work Matters**:

- Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
- **Employee Benefits - **Employees have access to a benefits package that offers discounts on a wide range of products and services
- **Directorate Information - **Council Department information

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