Compliance or Enforcement Investigator

1 month ago

London, United Kingdom OFGEM Full time

**Details**:
**Reference number**:

- 337487**Salary**:

- £30,950 - £46,157- National
- £30,950 - £43,649 London - £33,400 - £46,157. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer- Level 2a**Contract type**:

- Permanent**Business area**:

- Compliance and Enforcement Profession Retail Compliance Enforcement**Type of role**:

- Investigation**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 4Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, LondonAbout the job

**Job summary**:
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve.

The energy system is also coming out of a challenging time, following the wholesale price volatility and high energy prices of the last few years. This means Ofgem’s role is more important than ever in moving the energy system towards Net Zero at least cost to consumers.

These challenging times require bold action. We are looking for people to meet the challenges we face head-on, and help us deliver a greener, fairer energy system.

**You will be someone who**:

- Has a proven background of delivering positive change for consumers, communities, or society in a role across: regulation and enforcement, compliance, risk management, strategy, operational delivery or policy development.
- Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, policy development and project management.
- Is interested in the energy sector in the broad sense, passionate about ensuring good outcomes for current and future consumers, protecting consumers, and eager to help drive Ofgem’s contribution to delivering Net Zero.
- Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve.
- Has a knack for building capacity and expertise in a team through continuous improvement, culture change and sound process design.

**Job description**:
**Team Purpose and role**

**Retail Compliance**

Our Retail Compliance team leads on regulatory and compliance issues covering the retail energy market and consumers. Your focus will be on ensuring that suppliers are well and efficiently run and deliver good outcomes for consumers, putting things right where they have gone wrong. In addition to our teams looking after the main consumer protections, we also have specialist compliance teams focused on suppliers’ financial health and resilience and the delivery of smart meters.

**Enforcement**

In the Enforcement Team we investigate and enforce energy companies’ compliance with the terms of their licence, energy regulations, competition Law and consumer protection law, following procedures laid out in our published enforcement guidelines. We also work closely with legal and policy colleagues on the development of proposed new licence conditions and regulations, to ensure they are enforceable. Working closely with compliance teams, we prioritise cases based on issues where we see the greatest scope for consumer harm; and have current cases across a range of high-profile areas - consumer vulnerability, decarbonisation (smart metering), cyber security and financial resilience and controls.

**Compliance and Enforcement Profession**

This role provides an exciting opportunity to support Ofgem, as we work to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment.

**Person specification**:
**Key Responsibilities and Outputs**

Specific responsibilities will vary depending on the role and team but are likely to include:
**Investigation and Case Management**
- Leading or contributing to compliance or enforcement activity in relation to energy suppliers, scheme participants and other regulated companies, producing high quality, timely, and robust analysis of potential issues.
- Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.
- Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
- Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform casework, including en

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