Sales & Managing Agent Assistant 12 Ftc

4 months ago

Letchworth, United Kingdom settle Full time

We’re settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It’s in the values that shape us and the people that make us - us And it’s in caring not only about the work we do, but also how we do it. We put residents first.We know that everyone is different, so we ensure that we provide a service that is as individual as each resident.

Here at settle we are looking for a Sales and Management Agent Assistant on a 12-month contract. We are looking for someone who will deliver a high-quality customer-focused service to all residents who live on an estate with a managing agent. As the first point of contact across various communication channels, you will strive to resolve customer queries effectively, where possible at first contact. Your key responsibility will involve providing administrative support to the Home Ownership and Sales & Marketing teams in delivering excellent front-line services to customers.

**Requirements**:
**_ Outline of Key Responsibilities..._**
- Assisting the homeownership team by delivering a comprehensive administration and support service to residents living on managed estates.
- Build relationships with managing agents to ensure collaborative working and regular communication with these stakeholders.
- Collaborate closely with the development team to ensure accurate records of managing agent details.
- Assisting the finance team in verifying invoices from managing agents, conducting estate visits and audits to ensure compliance with service-level agreements.
- Process high volumes of invoices from managing agents and deal with queries around administration and payment.

**_We are looking for someone who has..._**
- Previous experience working with or liaising with managing agents.
- Experience in providing excellent customer service in a customer focussed role
- Experience within an administrative role in relation to developments would be beneficial but not essential
- A proactive and engaging approach to working with operational teams to build service charge and leasehold management expertise and capacity within the business.

**Benefits**

**_ In return, we are offering..._**
- **An annual salary of £30,140 per annum**:

- Hybrid working role-dependant
- Flexible working
- Enhanced maternity, paternity and adoption leave
- Annual Leave - 27 days per year increasing by length of service (up to 32 days)
- Stakeholder pension scheme
- Life assurance
- Healthcare cash plan
- Local discounts
- Mental health support and counselling sessions

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