Senior Client Advisor

1 week ago


Birmingham, United Kingdom Hollyfield Personnel Full time

Are you looking to join a forward-thinking company that offer excellent training, continuous support, various benefits and hybrid working? If so, we have an amazing opportunity for you.
Our highly successful client in Birmingham is recruiting for a Senior Client Advisor to join their team on a permanent, full-time basis with hybrid working arrangements (1 day in the office per week or fully office based for your preference).
If you have extensive call based work experience as well as a balanced approach to client management, this is the role for you
Duties include:

- Providing support and money management/debt advice to small businesses as well as people that are self employed
- Assisting clients to form a business and household budget and help prioritise effectively
- Identify workable solutions for the business such as business rescue solutions, Administration, Insolvency, Debt Management Plans, Debt Relief Orders, Individual Voluntary Arrangements
- Ensuring compliancy with FCA regulations
- Updating a bespoke CRM system with client information and processes taken
- Building strong relationship and trust with clients
- Experience within a call-based position that includes working within a fast paced, target driven environment
- Ability to maintain excellent resilience and control over client communication
- High levels of organisation and attention to detail
- Excellent communication skills
- IT proficient including Word, Excel and Outlook

**Benefits**:

- 29 days annual leave plus bank holiday
- Ability to buy and sell annual leave
- Healthcare cash scheme
- Free on-site gym
- Cycle to work scheme
- Newly refurbished offices with plenty of relaxation and leisure amenities
- Hybrid working
- Excellent benefit package to be discussed to include
- Subsidised parking

Working hours are 35 hours per week on a shift rota basis between 9:00 am - 8:00 pm Monday to Friday. There is the requirement to work one in four Saturdays with hours of 9:30 am to 1:00 pm (this time will be given back in the week)
Salary for the position is £33,793.
Ref: CB149


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