Telesales & Branch Assistant
2 weeks ago
Due to continued growth, Lloyd & Jones are now offering Telesales & Branch Assistant position with our Wrexham branch. A varied role covering most aspects of the business, working together with a flexible team, in a busy branch.
An organised personality is required to undertake Goods in and out functions at the branch as well as taking orders and resolving customer enquiries on the Trade Counter. Along with supporting sales staff with telephone enquiries and delivering during busy periods. You should be Computer literate to complete office-based duties,
An individual that is driven to assist the whole branch in this varied role, to help hit our monthly sales targets, and continue to grow. This role will include any tasks that are needed in the daily operations of the branch.
Experience with an engineering background preferable.
The successful applicant must be able to work within a small sales and warehouse team, with the flexibility to offer support to all aspects of a busy and growing sales organisation.
Telesales assistant role includes:
- Understanding requirements and ensuring that the correct products are quoted and sold while building relationships with customers through excellent customer service.
- Professional and good attitude required for working with both Trade customers and the General Public.
- Dealing with the paperwork trail from quoting to supply, and the checking of goods manual orders and invoices.
- Resolving after sales issues that may arise in an appropriate manner.
- Organising supplier returns and processing the return on our system and following up with the relevant supplier if necessary.
- Assist with Goods in & Out, checking deliveries and collating orders.
- Keeping the trade counter/showroom tidy and re-stocked at all times.
- Keeping up to date with product knowledge for stocked profiles.
- Performing any other duties as may be deemed necessary or as may be required
- Please note this role does require occasional heavy lifting.
Hours: Monday to Thursday, 8am - 5pm & Friday, 8am - 4:30pm (45min lunch)
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: 2024WREX04
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