Customer Service Coordinator

5 months ago

Fakenham, United Kingdom Kinnerton Confectionery Full time

Overview:
**Customer Service Coordinator**

Kinnerton Confectionery, Fakenham.

Embark on a career where every interaction is an opportunity to make a difference - join us as a Customer Service Coordinator and be the heartbeat of exceptional service.

As a Customer Service Coordinator you will manage and be responsible for the customer order process from order intake to goods out. Resolve customer queries and general stock control management (inclusive of stock at 3PL locations) in line with the company requirements.

Provide clear and precise service level & and KPI reporting to the wider business trending patterns and challenge abnormalities and service failures.

To oversee the departmental processes, with little or no supervision with a scope to challenge these and create new efficiencies within the department.

**Salary**: £25,000 - £30,000

Hours: 37.5, Monday - Friday, 08:30 - 16:30

**Responsibilities**:
Sales Order Processing
- Oversee the processing of all sales orders in line with individual customer / business requirements & proactively investigate and rectify any issues / queries
- Facilitate bookings for deliveries to depot / re-bookings for failed deliveries when applicable
- Maintenance of customer key data in ERP system in line with sales order processing requirements
- Manage orders for clearance stock and provide clear pallet details to the warehousing team to ensure accurate stock allocations are adhered
- Accurate and timely ERP Order Maintenance / Housekeeping
- Support with the administration all of Export Paperwork documentation as required for EU deliveries

Customer Service
- Manage all customer account processes / queries (regular and adhoc) in line with individual customer requirements in a confident manner, acting as the ‘go-to’ person for the department.
- Adhere to customer reporting systems for shortage reporting / order amendment requests
- Review & monitor recent forecast vs sales to establish any potential risk to service and escalate these with the relevant teams to mitigate service failures
- Build and maintain relations with all customer accounts to ensure high service is maintained throughout
- Liaise with internal and external warehousing functions for all aspects of stock control and service adherence
- Facilitate weekly service review meetings with Commercial teams
- Facilitate weekly reviews with the wider SC team to review projected service issues with a view to mitigate service fail or establish root cause for service reporting
- In agreement with the CS Manager, manage all customer derogations and life constraints with customers & 3rd party warehouses
- Be a key point of contact for CSL Issues

Stock Control & Returns
- Escalation of stock transfers to dispatch sites in time for customer order allocations
- Oversee the daily reporting for 3PL sites including stock records, dispatch and receipts whilst ensuring all associated transactions are processed in an accurate and timely manner on the ERP database
- Support wider SC teams in management of stock close to / below MLOR and expedite derogation requirements to Account Managers
- Perform weekly stock balance reconciliations with 3PL sites, working independently to investigate and resolve any discrepancies within a timely manor
- Manage the replenishment of stock to 3PL locations in line with forecast, order patterns and minimum stock holding requirement
- Oversee the process for all stock rejections / returns in a timely manner, establishing root cause and adhering to follow up processes if/where required
- Investigate and resolve all stock query debit notes received from the finance team to the agreed deadlines for completion
- Adherence to company policies and procedures for FG stock management and transactions
- Population and distribution of any stock related reporting if/when required
- Facilitate site stock takes as required

Service Level Reporting & KPI’s
- Ownership of the Daily / Weekly & YTD Service Level reports trending data patterns and root cause analysis for shortages
- Ownership of the CSL KPI data and escalate / challenge weekly variances
- Support with collation and distribution of wider SC KPI data as required
- Liaise with other departments to identify root cause analysis for projected service issues where these cannot be mitigated and distribute to the wider business
- Regular daily reviews of the departmental KPI Dashboards and undertaking corrective action where applicable

Other Duties / Responsibilities
- Maintaining accurate data at all times with a level of analytic skill and a keen eye for detail
- Any other duties as per team leader / management requirements
- Cover and Support for Team Leader in times of absence and the wider Supply Chain Team where deemed applicable

Qualifications:

- The ability to communicate effectively and build strong relationships.
- The ability to work to time-sensitive and tight deadlines
- The ability to prioritise and manage own workload
- The a

  • Care Coordinator

    5 months ago

    Fakenham, United Kingdom Helping Hands Home Care Full time

    Location: Fakenham **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150...

  • Customer Service Representative

    2 weeks ago

    Fakenham, Norfolk, United Kingdom Nationwide Building Society Full time

    We're seeking a Customer Representative to join our team at Nationwide Building Society. This role is perfect for individuals who are passionate about delivering exceptional customer service and building strong relationships with our members.About the RoleAs a Customer Representative, you will be the face of Nationwide, providing tailored solutions to our...

  • Customer Service Ambassador

    3 weeks ago

    Fakenham, Norfolk, United Kingdom Nationwide Building Society Full time

    About the RoleAs a Customer Representative at Nationwide Building Society, you will be the face of our organization, providing exceptional customer service and support to our valued members. Your primary responsibility will be to ensure that our customers receive the best possible experience, whether they are visiting our branch, contacting us via phone or...

  • Customer Service Representative

    4 weeks ago

    Fakenham, Norfolk, United Kingdom Morrisons Full time

    About The RoleAt Morrisons, we're looking for hardworking individuals who can provide exceptional customer service and work flexibly as part of a team. As a Customer Assistant, you'll be the face of our store, helping customers find what they need and providing a great shopping experience.Key ResponsibilitiesProvide excellent customer service, answering...

  • Customer Service Representative

    4 weeks ago

    Fakenham, Norfolk, United Kingdom Morrisons Full time

    About The RoleAt Morrisons, we're looking for hardworking individuals who can provide exceptional customer service and work flexibly as part of a team. As a Customer Assistant, you'll be the face of our store, helping customers find what they need and providing a great shopping experience.Key ResponsibilitiesProvide excellent customer service, answering...

  • Customer Service Representative

    1 month ago

    Fakenham, Norfolk, United Kingdom Morrisons Full time

    About The RoleAt Morrisons, we're looking for hardworking individuals who can provide exceptional customer service and work flexibly as part of a team. As a Customer Assistant, you'll be the face of our store, helping customers find what they need and providing a great shopping experience.Key ResponsibilitiesProvide excellent customer service, answering...

  • Customer Service Representative

    1 month ago

    Fakenham, Norfolk, United Kingdom Morrisons Full time

    About The RoleAt Morrisons, we're looking for hardworking individuals who can provide exceptional customer service and work flexibly as part of a team. As a Customer Assistant, you'll be the face of our store, helping customers find what they need and providing a great shopping experience.Key ResponsibilitiesProvide excellent customer service, answering...

  • Customer Service Representative

    3 weeks ago

    Fakenham, Norfolk, United Kingdom Morrisons Full time

    About The RoleAt Morrisons, we're looking for hardworking individuals who can work flexibly as part of a team to deliver great customer service every time. As a Customer Assistant, you'll be part of a highly energized team who work hard and get the job done. Our stores are successful when we all work together to deliver a great experience for our customers,...

  • Patient Services Coordinator

    5 months ago

    Fakenham, United Kingdom Fakenham Medical Practice Full time

    Job title: Patient Coordinator Hours**:30 (various shifts between Monday to Friday 6.45am-8.00pm and Saturday 8.30am-5pm)** Holidays: 28 days pro rata plus bank holidays Reports to Patient and Clinical Services Lead The Fakenham Medical Practice The Fakenham Medical Practice (FMP), is a nine doctor dispensing practice providing care to around 15,000...

  • Customer Service Representative

    3 weeks ago

    Fakenham, Norfolk, United Kingdom Morrisons Full time

    About The RoleAt Morrisons, we're looking for hardworking individuals who can work flexibly as part of a team to deliver great customer service every time. As a Customer Assistant, you'll be part of a highly energised team who work hard and get the job done. Our stores are successful when we all work together to deliver a great experience for our customers,...

  • Training Coordinator

    5 months ago

    Fakenham, United Kingdom Zertus UK & Ireland Full time

    Overview: **Training Coordinator (** **Kinnerton, Fakenham)** Monday - Friday, 08:30-16:30 (Flexible) - These hours may differ to meet the business needs. **About the Training Coordinator Role** As a Training Coordinator at Kinnerton, you will play a key role in ensuring our employees are equipped with the right skills and training in order to succeed!...

  • Training Coordinator

    5 months ago

    Fakenham, United Kingdom Kinnerton Confectionery Full time

    Overview: **Training Coordinator** Kinnerton, Fakenham **Salary**: Up to £26,288 depending on experience Monday - Friday 08:30-16:30 (Flexible) - These hours may differ to meet the business needs. **About the role** The Training Coordinator is responsible for ensuring all training and compliance are up to date. They will work with stakeholders to...

  • Customer Assistant

    5 months ago

    Fakenham, United Kingdom Lidl Full time

    20-35 hours Summary £11.00 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day...

  • Customer Representative

    3 weeks ago

    Fakenham, United Kingdom Nationwide Building Society Full time

    At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications though digital sales. Providing first class service in person, via phone and online - but...

  • Store Operations Manager

    3 days ago

    Fakenham, Norfolk, United Kingdom ENGINEERINGUK Full time

    About the roleJob descriptionWe are looking for a motivated Shift Leader to join our team at ENGINEERINGUK. As a Shift Leader, you will be responsible for coordinating the store team to deliver an easy, fuss-free shopping experience for customers.Coordinating the store team to deliver an easy, fuss-free shopping experience for customersSupporting your...

  • Service Technician

    1 month ago

    Fakenham, United Kingdom CV-Library Full time

    SERVICE VEHICLE MECHANIC Basic Salary - Up to £32,000 OTE - Up to £44,000 Location - Fakenham   Our client is looking for a Service Vehicle Mechanic with a great attitude to join their team. As Service Vehicle Mechanic you will take direction well whilst being keen to learn and progress.   Responsibilities of a Service Vehicle...

  • Service Advisor

    2 weeks ago

    Fakenham, United Kingdom CV-Library Full time

    Service Advisor Basic Salary - Up to £28,000 OTE - Up to £37,000 Location - Fakenham   Benefits - oThe Company will guarantee your bonus, pro rata, for the first 3 months of your employment.  oAn Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much...

  • Automotive Service Consultant

    2 days ago

    Fakenham, Norfolk, United Kingdom Auto Skills UK Full time

    Service Advisor OpportunityWe are seeking an enthusiastic and hardworking Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for arranging service department bookings, ensuring efficient workshop loading, and upselling works to be completed and special offers/service plans.Key Responsibilities:• Arranging...

  • Field Service Technician

    3 weeks ago

    Fakenham, United Kingdom Rise Technical Recruitment Full time

    Job Title: Field Service TechnicianJob Summary:We are seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for traveling to customer sites to perform maintenance and servicing of mechanical machinery. You will receive full training for the role and will have the opportunity to advance your career...

  • Client Services Administrator

    5 months ago

    Fakenham, United Kingdom Naked Kitchens Full time

    **Job Summary** Naked Kitchens is a rapidly growing company that is always looking out for talented fresh thinkers to join our friendly team. Using the highest quality materials, we manufacture beautiful tailor-made cabinets and doors **The Position**: We are looking for a Sales Administrator to work in our small, friendly office team. **Key...