University Receptionist

**Directorate of Technology, Estates & Facilities - (Customer Experience)**:
Directorate of Technology, Estates & Facilities (DTEF) provides services and facilities to staff, students and visitors. Within DTEF, the Customer Experience Team oversees the University’s main receptions. The team provides a friendly and welcoming reception service.

**Role**:
As a University Receptionist, on a daily basis, you will be the first point of contact for students, staff and visitors. You will provide support, advice and redirect queries where relevant. The post holder will be required to be flexible according to the needs and resources of the University and may be requested to undertake other duties as appropriate to the grade of post.

A flexible, adaptable approach to work is necessary; whilst you will primarily be based at specific Reception areas, there will also be a requirement to cover other receptions across the University campus.

This post covers 7 days a week. Shifts are managed on a roster basis and will be a combination of early and late shifts between 06:50 - 23:00, averaging 37 hours a week.

Please note there are two posts available. One is fixed term until 16 January 2024 and one is fixed term until 10 October 2024.

**Skills, Experience & Qualifications needed**:

- A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience
- An understanding of the importance of the Reception role in giving a positive impression of the department. A commitment to delivering a high-quality, customer-focused service.
- Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard to required deadlines
- Ability to adapt to changing priorities, work to deadlines and a proven ability to handle enquiries and people sympathetically and in a professional manner.
- Ability to undertake manual handling duties for the movement of furniture, equipment and mail
- Ability to work under pressure and multi-task in a busy front of house reception
- Experience of administrative duties within a large complex organisation
- Friendly, personable, calming and welcoming attitude with good social skills and an ability to show tact and diplomacy in dealing with a wide range of people
- Evidence of upholding our behaviours

**Interview date**: 14 September 2023

The University strives to be diverse and inclusive - a place where we can ALL be ourselves.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork