Student Recruitment Advisor- Leeds

3 weeks ago


Leeds, United Kingdom Global Banking School Full time

GBS is a dynamic and fast growing Higher Education provider with campuses in Leeds and across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities.

In this role you will be based in the heart of Leeds city centre in a fully refurbished building within a brand new office space.

The Student Recruitment Advisor is responsible for promoting and selling the programs of the University to potential students, responding to enquiries from potential students on various courses, and identifying the appropriate courses to meet their goals.

**Main Responsibilities**:

- Analysing customer feedback data to determine whether customers are satisfied with company products and services, managing complaints accordingly and in a timely manner, escalating where needed and following GBS complaint procedure.
- Developing and sustaining solid relationships with prospective students and company stakeholders.
- Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
- Support the development of the student journey by identifying and reporting back on issues and trends.
- Travel to other GBS campuses may be required from time to time, in accordance with business need.

**Requirements**:

- Able to communicate effectively, with empathy, by phone and in writing.
- Experience of working in a customer facing environment.
- Commitment to providing a first-class service to students.
- Experience of working positively and effectively with others.
- Able to receive and process information quickly and accurately under time pressure.
- Well-developed skills in organising self (tasks, priorities, and time)
- The ability to work in a fast-paced environment.
- Excellent analytical, problem-solving and management skills.
- Exceptional negotiation and decision-making skills.
- Strong business acumen.
- Detail-orientated.

**Other Information**:
The Student Recruitment Advisor will also be expected to demonstrate their commitment:

- To GBS values and regulations, including equal opportunities policy.
- The GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
- To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
- All information supplied will be treated in confidence and will not be seen by staff directly involved in the appointment. The monitoring form will be stored separately from your CV and Cover Letter and used solely to provide statistics for monitoring purposes.



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