Labour Controller

We are looking for confident and enthusiastic Labour Controllers to join our well-established client based in Abingdon. Reporting to the Service Support Manager you will be responsible for arranging, planning and coordinating Field Engineer activities whilstalso acting as the first point of contact for customer call outs.

This role is suitable for someone used to working in a fast-paced and responsible position, ideally within a service department. You will be a strong team player as the role will involve communication across a variety of teams, however you must also havea strong initiative and decision-making skills.

Offer package:
**Location: Abingdon**

**Hours: 08:30 - 17:00, Monday - Friday**

**Benefits: 23 days' holiday + bank holidays**

**Salary: £24,000 to £26,000**

Primary duties:

- To undertake the planning and scheduling of all Preventative Maintenance & Remedial Works associated to an allocated group of engineers
- To administrate all resultant works following the initial Preventative Maintenance / Remedial visits undertaken
- Managing a Team of field engineers to ensure their daily diary bookings are in line with the business targets set both in terms of monetary value and productive hours on site per engineer, per day
- Delivery of exceptional customer service, in line with customer Service Level Agreements and expectations
- Raise subcontract orders requests as necessary for the works being scheduled in line with company procedures
- To work with the Reactive and Support Teams to ensure that scheduled works can proceed in line with contract specifications
- Maximising the engineering hours available per day
- Effective planning and scheduling of engineer's diaries and resulting daily revenue targets set by the business
- Maintaining a commercial focus to maximise engineer productivity and minimise non chargeable downtime
- Previous experience within a fast-paced and responsible customer service and/or administrative role
- Ability to communicate fluently with customers, manufacturers & internal staff
- Ability to resolve customer related issues
- Ability to prioritise workloads to meet agreed deadlines

If you are interested in the Labour Controller role and believe you have the suitable skills and experience to be considered, then please apply.

ABI